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      SPB

      Engaged Employer

      SPB reviews

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      2.7

      40% would recommend to a friend

      (44 total reviews)
      avatar

      Mathieu SEBASTIEN

      37% approve of CEO

      34% positive business outlook

      Ratings by category

      2.9

      Diversity & inclusion

      2.7

      Compensation and benefits

      2.6

      Work/Life balance

      2.6

      Career opportunities

      2.3

      Culture & values

      2.2

      Senior management

      SPB has an employee rating of 2.7 out of 5 stars, based on 44 company reviews on Glassdoor which indicates that most employees have an average working experience there. The SPB employee rating is 25% below average for employers within the Seguros industry (3.6 stars).

      Reviews by job title

      44 reviews
      1.0
      Jan 14, 2021

      Poor

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free drinks /refreshments nice offices

      Cons

      Poor out of touch management. Unsure of where company is heading. Hire and fire approach leaves everyone nervous.

      avatar
      SPB Response
      5y
      Dear Employee, I write in acknowledgement of your recent review. Here at SPB we welcome all feedback. As you have stated you are a current employee, it would be helpful for us to understand more about your current experiences working within the company. We encourage you to contact the HR team via email hr@spbuk.com to confidentially provide us with further details in order that we can review the points you have raised. It is our intention to use all sources of feedback to enable us to continuously improve our organisation, we strive to be an employer of choice and deliver on our customer promise of service excellence. Our staff are essential to the achievement of these aspirations and success will only be possible through collaborative working and transparent communication of all stakeholders. Regards, HR Team
      1.0
      Jan 11, 2021

      Awful

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I can't think of any

      Cons

      Where do I start just awful

      avatar
      SPB Response
      5y
      Dear Former Employee, I write in acknowledgement of your review. Here at SPB we welcome all feedback. As you are a former employee, it would be helpful for us to learn more about your personal experience whilst working within the company. Please feel free to contact the HR team via email hr@spbuk.com. It is our intention to use all sources of feedback to enable us to continuously improve our organisation in order to strive to be an employer of choice and deliver on our customer promise. Regards, HR Team
      1.0
      Jun 9, 2019

      Not good

      Customer advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free fruit tea/coffee about the only redeeming factor

      Cons

      Poor work structure. Will be promised one Saturday every other week but this will NOT HAPPEN. Poor management. Call centre doesn't receive many calls but handles then terribly. Always get faulty repairs which we have done which adds stress and we are told to tell customers its a one off even though it happens very frequently. Apprentices are expected to produce the same workload as fully paid staff and will be sacked if they don't achieve this.

      Viewing 16 - 18 of 44 Reviews
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      ReviewsSPB reviews

      Glassdoor has 112 SPB reviews submitted anonymously by SPB employees. Read employee reviews and ratings on Glassdoor to decide if SPB is right for you.