River Island reviews

3.5

56% would recommend to a friend

(2,965 total reviews)

Ben Lewis

64% approve of CEO

41% positive business outlook

River Island has an employee rating of 3.5 out of 5 stars, based on 2,965 company reviews on Glassdoor which indicates that most employees have a good working experience there. The River Island employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

3K reviews
2.0
Feb 17, 2014

Repetitive boring and awful

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The staff discount was quite helpful you are also given free uniform for when you start

Cons

Bad management work is really boring and managers think they know all when in reality they are just working in a second rate retail store.

avatar
River Island Response
11y
Sorry you did not enjoy your time with River Island but we value your feedback.
4.0
Feb 13, 2014
Recommend
CEO approval
Business Outlook

Pros

Staff are like minded people and are fun to work with Excellent discount off clothes For anybody who is interested in fashion, it is a brilliant place to work

Cons

You have to work weekends The pay is not fantastic until you get into management It is extremely busy during the sales

avatar
River Island Response
11y
Yay! Thanks for your review :)
3.0
Feb 11, 2014
Recommend
CEO approval
Business Outlook

Pros

Really nice team members, and availability of overtime on request and if my store didn't have overtime to offer, I got relocated to stores that did have overtime available for those particular shifts. That was really handy. They do ask you if you want to relocate for some extra shifts, they didn't just do it without your confirmation. I was also taught management tasks as a sales associate, as i showed enthusiasm and I generally wanted to know. It was extra skills i could put on my cv that really made a difference!

Cons

the pay. You get paid different depending on your age. You can do the same shifts as someone older and they'd get higher pay for it. Wasn't fair at all. When the new tax year started those over 18 or 21 (don't remember) got a pay rise, if your younger you don't qualify, however your expected to do the same level of work.. so made no sense. I started working in River Island when i was 16/17 and i was on 4.65p/h just because of my age, those older were on 6.08/6.15 p/h. I would get roughly 33pound for an 8 hour shift, elders would get 43 pound per 8 hour shift which at the end of the month totals to be about 100 pound or more difference. Also, the skills i learnt VM and management wise.. because i was eager to learn, i learnt several tasks, but then management get complacent and think because you know how to do it, you should do instead of the person whose gets the appropriate salary to do so. So essentially, the tasks looks good on my CV but i was told to do tasks i wasn't getting paid any extra to do. If you say you won't do it, management do remember. Next time you ask for a shift change or extra shifts they remember you as the team member that doesn't always do what they're told regardless of if you didn't just do it because you thought it was unfair. All staff are only entitled to double pay on boxing day, which no one in my store received. I worked at 3 different branches about 2 years back and up until this day I'm still waiting. When problems with pay occur, brace yourself for high levels of stress to get what your owed, despite me still not getting what I'm owed years later. Lol quite an essay i've written, sorry.

avatar
River Island Response
11y
Thanks for your review and taking the time to do this.
Viewing 2932 - 2934 of 2,965 Reviews

Glassdoor has 3,205 River Island reviews submitted anonymously by River Island employees. Read employee reviews and ratings on Glassdoor to decide if River Island is right for you.