River Island reviews

3.6

58% would recommend to a friend

(2,966 total reviews)

Ben Lewis

66% approve of CEO

41% positive business outlook

River Island has an employee rating of 3.6 out of 5 stars, based on 2,966 company reviews on Glassdoor which indicates that most employees have a good working experience there. The River Island employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

3K reviews
4.0
May 28, 2014
Recommend
CEO approval
Business Outlook

Pros

River Island is a good company to work for. Many types of training are provided for different sections of the store so you are able to experience all aspects of working within a retailer. Uniform allowance and staff discount is always a bonus! I have also see simple sales assistants be promoted within the company which is always a refreshing sight to see.

Cons

Poor contract patterns for part time workers, lack of perception and the right action is not always taken when looking at stores individually, every store is not exactly the same. The way in which management are spread thin is concerning. Also I feel that although we do receive very good discount rates and staff uniform allowance it is not enough over the summer period as I found myself working every day with the same set uniform as I was unable to afford to buy any new clothes at that point in time. Discount should be calculated on the hours you work over a 6 week period rather than base contract hours. Also to add the store in which I work in has had a number of shoplifters. We resulted in a huge loss due to poor shift patterns being made available by upper level management. If an employee was hired to be a greeter on the door it may prevent snatches such as these resulting in the company losing thousands of pounds.

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River Island Response
10y
Thanks for your feedback, we'll take it on board.
4.0
May 27, 2014
Recommend
CEO approval
Business Outlook

Pros

Good discount, especially on jeans Hardworking, similar-aged staff Good hours for students Approachable manager

Cons

Basic pay Set shifts for each person so hard to be allowed to get cover if necessary Area Managers unapproachable when in store Understaffing sometimes Took on extra responsibilities at the weekend which belonged to Senior Sales role but was not paid for them as it was not my official role and there wasn't a Senior Sales position available to weekend staff. Stayed late to close and do banking unpaid.

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River Island Response
10y
Thanks for your feedback, we're so pleased you're enjoyed your time with us.
5.0
May 27, 2014
Recommend
CEO approval
Business Outlook

Pros

-transfers to and from different stores, ive always been located to different stores when going from home to uni! - Been able to work in all areas of the company and gain new skills. -Great hours and pay :) -Discount is great!

Cons

Some employees who have more hours treat the weekday/weekend staff differently. I havent had to experience this much as usually all employees are lovely to be around.

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River Island Response
10y
Thanks for your feedback, we're so pleased you're enjoying your time with us.
Viewing 2911 - 2913 of 2,966 Reviews

Glassdoor has 3,206 River Island reviews submitted anonymously by River Island employees. Read employee reviews and ratings on Glassdoor to decide if River Island is right for you.