River Island reviews

3.6

58% would recommend to a friend

(2,966 total reviews)

Ben Lewis

66% approve of CEO

41% positive business outlook

River Island has an employee rating of 3.6 out of 5 stars, based on 2,966 company reviews on Glassdoor which indicates that most employees have a good working experience there. The River Island employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

3K reviews
2.0
May 26, 2014
Recommend
CEO approval
Business Outlook

Pros

The discount is very good as is the uniform. Training was very good and other staff members were quite supportive in general. The hours were very good for achieving a healthy work life balance.

Cons

Inconsistent management throughout the company, despite having best standard practices across the company, there was a large variance between the stores (worked in many of the stores, listed my final and most positive experience as location). Also for sales advisers there was no structured for for progression in their careers, progression was simply on the basis on whether there was space in the matrix or not, which is not how people should be treated.

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River Island Response
9y
Thanks for your feedback.
3.0
May 26, 2014
Recommend
CEO approval
Business Outlook

Pros

generous discount when I worked there years ago good experience generally nice people

Cons

management in some stores a bit "cliquey" put staff in positions off authority/responsibility but don't recognise or reward this with appropriate wages/job titles (eg every week put you in sole charge of a department, doing the work that a senior sales assistant/junior manager would do however you get paid the same as the staff you are supervising) however management would be quick to point the finger at you if something went wrong - all the downsides of a senior sales job without the reward! If you ask for the reward you are laughed at!

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River Island Response
9y
Thanks for leaving a review
3.0
May 26, 2014
Recommend
CEO approval
Business Outlook

Pros

- Great product and staff discounts - Good company to work your way up into - Very efficient operational/ boh organisation - Good place to work if you like strict structure

Cons

- Hard to adjust to working environment if you are coming from another company at a management level - Very set way of doing everything and you HAVE to do it that way - Very opposed to any suggestions of alternative ways of doing things (especially if you have come from another company) - Not very good benefits (apart from staff discount), even for management - Regular staff are minimum wage, even in London, so high turnover of staff - Too many members of management at various levels and not many staff - Very strict working environment

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River Island Response
10y
Thanks for your feedback on River Island.
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Glassdoor has 3,206 River Island reviews submitted anonymously by River Island employees. Read employee reviews and ratings on Glassdoor to decide if River Island is right for you.