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      River Island

      Engaged Employer

      River Island reviews

      3.6

      58% would recommend to a friend

      (2,968 total reviews)

      Ben Lewis

      66% approve of CEO

      41% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.2

      Work/Life balance

      3.1

      Culture & values

      3.1

      Compensation and benefits

      3.0

      Senior management

      2.9

      Career opportunities

      River Island has an employee rating of 3.6 out of 5 stars, based on 2,968 company reviews on Glassdoor which indicates that most employees have a good working experience there. The River Island employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      1.0
      Jul 1, 2014

      Management issues

      Product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      There can be strong connections between some of my managers. In a work place the main thing that i look at is that everyone actually gets along with each other and that we're like a family rather than people competing and looking down at each other

      Cons

      One of the challenges which i had to face was talking back to management, reason being is; management on the top end, such as deputy managers they mainly look down at you as just a worker, if they were to act a bit more friendly towards us I'm sure that we'd not only increase our productivity but the attitude towards customers would change along with it. Working environment affects the way we behave, so if we are treated respectfully i believe we'd be able to give better service.

      avatar
      River Island Response
      10y
      Thanks for your feedback, we'll take it on board.
      3.0
      Jul 1, 2014

      Good as a first job ever for a student but nothing else.

      Customer sales assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      - The team members were lovely - 30% discount - free uniform allowance - flexible hours and overtime possibilities - good experience as a first job ever

      Cons

      - Minimum wage - Monotonous and boring job (4 hours felt like 40) - Not much room for career for progression (nothing for part-timers) - Most of the time awful customers - No training AT ALL - Discount limitations I've been working there for almost a year and honestly... time spent there made me literally hate this brand. The overpriced clothes treated like crap, left on the floor for hours, ripped and still sold at full price...Poor quality.

      avatar
      River Island Response
      10y
      Thanks for your review, we'll take your feedback on board.
      2.0
      Jun 25, 2014

      Unprofessional staffing team!

      Sales advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good discount on work clothing and it was fashionable.

      Cons

      Rude managers and staff. There isn't a 'team' as such, everyone is in competition with each other. Not helpful, sneaky and vindictive. Mangers went off and hid and took longer lunch breaks and left everyone else to suffer on busy days. Disgusting attitude towards staff with illnesses e.g. 'I was ill and I couldn't speak, was in agony and couldn't move from my bed without throwing up'. I rang in and tried to explain the situation and the managers were not having any of it and told me to come in and that they basically didn't care. The thing was I had never had a day off and the one time I really needed too I couldn't. So I had to get my mother on the phone who basically told them no I wasn't coming in as I physically couldn't.

      avatar
      River Island Response
      10y
      Thanks for taking the time to submit a review.
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