River Island reviews

3.6

58% would recommend to a friend

(2,971 total reviews)

Ben Lewis

66% approve of CEO

41% positive business outlook

River Island has an employee rating of 3.6 out of 5 stars, based on 2,971 company reviews on Glassdoor which indicates that most employees have a good working experience there. The River Island employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

3K reviews
1.0
Oct 26, 2014

Degrading, micro managed and bitchy environment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

working at River Island encouraged me to leave my job as it was making me unhappy to pursue my own career

Cons

head office managerial positions thought highly of themselves and made shop workers feel inadequent, training and full job descriptions were not given properly and head office retail and visual need to both work together to create a better atmosphere and working together forward.

avatar
River Island Response
10y
Thanks for your feedback, we'll take it on board.
2.0
Oct 20, 2014
Recommend
CEO approval
Business Outlook

Pros

- Free uniform (every 3 months) - 30% staff discount - Some staff are very very friendly and are lovely work with

Cons

Well, this was experience. They don't train you as a cashier properly, put it this way a new person trained me. She taught me how to do simple transactions (as thats all they taught her) I was then considered as "till trained" and expected to work in the busiest part of the store (ladies) at the tills. However, I had no idea how to do exchanges, returns, parcel collection etc. It was awful, every two minutes I had to ask for help. Management is AWFUL, many of them are also very rude. Put it this way, that same new person that trained me left the following week. However, I have heard not all River Island stores are like this. I was in a flagship store so this may have been why. I stayed for a month and I saw more people leave than stay.

avatar
River Island Response
10y
We're sorry you felt this way. Thanks for your review.
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Glassdoor has 3,212 River Island reviews submitted anonymously by River Island employees. Read employee reviews and ratings on Glassdoor to decide if River Island is right for you.