Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

69% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 292 reviews)); "Good pay very very good" ((in 151 reviews)); "Excellent Training and knowledge of customer service" ((in 67 reviews)); "working with great people and teams in a environment with rich company culture." ((in 57 reviews)); "Great leaders and coworkers." ((in 49 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 184 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 135 reviews)); "No work life balance in the food and beverage department" ((in 96 reviews)); "salary is low and very hard to get a promotion" ((in 91 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 60 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

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Ritz-Carlton

Part of Marriott International

Ritz-Carlton reviews

Compare reviews

3.7

69% would recommend to a friend

(2,959 total reviews)

Hervé Humler

80% approve of CEO

67% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Career opportunities

3.7

Culture & values

3.7

Compensation and benefits

3.3

Senior management

3.2

Work/Life balance

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,959 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

4.0

Jun 14, 2010

Advancement in the hotel industry

Loss prevention

Recommend

CEO approval

Business Outlook

Pros

Friendly Management, Friendly Co-Workers, Promote from within when applicable, Great Pay and pretty good health benefits, performance driven

Cons

The business landscape is constantly changing, they do not look at education or past experience for promotions, some of the Manager's know what they are doing and some do not have the faintest idea how to work with employees let alone interacting with guests

5.0

Mar 25, 2009

A GREAT place to work!

Manager

Recommend

CEO approval

Business Outlook

Pros

It is a place where employees are treated very well and respected. We have an amazing reputation and you can really grow your career. You can work in many places around the world and the culture is unlike any other place I have ever worked. A housekeeper is respected as much as a manager.

Cons

Hospitlaity is an industry with long hours and odd schedules sometimes but it is worth it.

5.0

Feb 25, 2009

The Ritz Carlton is a great place to work if you are looking for a friendly, and rewarding environment.

Valet

Recommend

CEO approval

Business Outlook

Pros

Great Benefits, comfortable corporate culture, and free cafeteria food! Additionally, there are always opportunities to work within other departments to learn and grow. Everybody treats guests and other employees as fellow ladies and gentleman. Uniforms are washed and maintained on site and no additional cost. Discounts for Marriotts and Ritz Carltons are available from day 1 to all employees. Ability to transfer easily to other hotels. Has an effective employee promise/protection plan that provides recourse for employees.

Cons

Pay not as good as other comparable hotels. Tipped positions can offset this however. Can include very random hours including late night, weekends, and long shifts.

Viewing 2947 - 2949 of 2,959 Reviews

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Jobs at Ritz-Carlton

Apartment Leasing Consultant

Concierge (Shipboard)

Estados Unidos

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Suite Ambassador (Shipboard)

Estados Unidos

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Sound & Light Technician (Shipboard)

Estados Unidos

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