Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

69% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 281 reviews)); "Fun! Good pay and hours" ((in 150 reviews)); "They offer great training and a company that will look great on a resume." ((in 72 reviews)); "Great leaders and coworkers." ((in 55 reviews)); "working with great people and teams in a environment with rich company culture." ((in 53 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 194 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 127 reviews)); "No work life balance in the food and beverage department" ((in 97 reviews)); "salary is low and very hard to get a promotion" ((in 94 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 62 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

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Ritz-Carlton

Part of Marriott International

Ritz-Carlton reviews

3.7

69% would recommend to a friend

(2,962 total reviews)

Hervé Humler

80% approve of CEO

67% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Career opportunities

3.7

Culture & values

3.7

Compensation and benefits

3.3

Senior management

3.2

Work/Life balance

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,962 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

Sep 26, 2013

Quality

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Very fun and satisfying place to work. Employees value taking care of their guests and giving quality service. They pay above all other hotel companies. They truly care for the employees and live up to their motto: "Ladies and Gentleman Serving Ladies and Gentleman".

Cons

Working late evenings, weekends and holidays.

4.0

Sep 23, 2013

One of the best jobs I have ever had

Live leader

Recommend

CEO approval

Business Outlook

Pros

They truly treat you like a lady or gentleman. It is a very luxurious company and they expect you to act with the utmost professionalism and spending a lot of money and time making sure that you do. The do not hire base on experience but more or so aptitude and willingness to serve. Great perks for working with the company that is owned by Marriott. Their main focus is their employees as they know it is the backbone to their success. I learned life long lessons that have continued to assist me in my career past the Ritz.

Cons

It is a luxury hotel company which means lots of old money floating around. Some of the guests can be rude, but you know that going into it. I had to leave due the economy going south. When the economy tanks, luxury is the first thing to take a hit. Sucks as I would love to still be working there, but it is too volatile.

5.0

Sep 11, 2013

Great company. They take care of their employees and stay competitive.

Spa concierge

Recommend

CEO approval

Business Outlook

Pros

Competitive pay & raises, great health benefits, promote growth and continual skill refinement & education. All real problems in the work place have an opportunity to be heard and addressed. Their employees are very important to them. There are many events for employee appreciation.

Cons

There isn't much room for "individuality." They are very strict is appearance & attire. Sometimes their corporate protocol may not fit every specific situation and there isn't much room for negotiation or a case by case evaluation.

Viewing 2785 - 2787 of 2,962 Reviews

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Jobs at Ritz-Carlton

Apartment Leasing Consultant

Assistant Maintenance Supervisor

Suite Ambassador (Shipboard)

Estados Unidos

View job

Server Assistant (Shipboard)

Estados Unidos

View job