Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

69% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 280 reviews)); "Fun! Good pay and hours" ((in 169 reviews)); "They offer great training and a company that will look great on a resume." ((in 73 reviews)); "working with great people and teams in a environment with rich company culture." ((in 60 reviews)); "Great leaders and coworkers." ((in 48 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 194 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 130 reviews)); "No work life balance in the food and beverage department" ((in 99 reviews)); "salary is low and very hard to get a promotion" ((in 92 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 58 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

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Ritz-Carlton

Part of Marriott International

Ritz-Carlton reviews

3.7

69% would recommend to a friend

(2,964 total reviews)

Hervé Humler

80% approve of CEO

67% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Career opportunities

3.7

Culture & values

3.7

Compensation and benefits

3.3

Senior management

3.2

Work/Life balance

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,964 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

4.0

Aug 3, 2014

Guest Relations Coordinator

Guest relations

Recommend

CEO approval

Business Outlook

Pros

The Ritz is an amazing company to work for. They offer great benefits and treat their employees well. They offer great training and a company that will look great on a resume. If your interested in the hospitality industry, it just get much better than The Ritz!

Cons

starting pay is not as good as you think... you definitely have to work your way up. If you wanna make it high up in the company you might even have to travel to different properties and move around in the company. If your on the operations side, expect to work weekends and nights. Hotels operate 24/7 so dont expect your typical 9-5 schedule!

4.0

Jul 31, 2014

Fantastic company, dedicated staff

Server

Recommend

CEO approval

Business Outlook

Pros

This company is very true to their beliefs, my location lived and breathed it's dedication to making the guest happy and comfortable. The employees are treated exceptionally well by upper management and by their peers. There is a great deal of respect between staff members, even if they don't speak the same language. I had a really great experience with HR when I did encounter a problem. There seemed to be good opportunity to move up, or change departments if something wasn't working out. This company does seem to want everyone to succeed. Pay was very reasonable to what was expected, great benefits.

Cons

The beliefs of the company were repeated so often they began to feel like brainwashing. You are expected to be cheerful at all times and to cater your personality towards the customer even if they might have responded well to the real you. You are taught to use pleasant vocabulary and forced to make conversation with customers that always ended up sounding fake. You are also to required to coax facts and preferences out of guests by way of conversation making and enter it into a software system so that the company can better bater to their needs. It's CREEPY. I also received very little training for a job I had no experience with, and basically thrown in the water.

3.0

Jul 29, 2014

Everything is not really what you actually expected when you work quite a long time.

Host

Recommend

CEO approval

Business Outlook

Pros

The only reason that I like to work there is customer service and the health insurance.

Cons

You have to be flexible all the time even on big Holidays.

Viewing 2704 - 2706 of 2,964 Reviews

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Jobs at Ritz-Carlton

Assistant Maintenance Supervisor

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Estados Unidos

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Sake and Tea Sommelier (Shipboard)