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      Ritz-Carlton

      Part of Marriott International

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      Ritz-Carlton reviews

      3.7

      67% would recommend to a friend

      (2,965 total reviews)
      avatar

      Hervé Humler

      80% approve of CEO

      66% positive business outlook

      Ratings by demographic groups

      Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,965 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

      Reviews by job title

      3K reviews
      3.0
      Feb 18, 2015

      Great!

      Club concierge
      Recommend
      CEO approval
      Business Outlook

      Pros

      The positive attitude and energy are catchy. My supervisor and peers were always willing to help and teach. You feel that someone has your back at all times. As a Club Concierge as was very committed to my job , in part because of the cool environment.

      Cons

      Quite some drug use, not in my area but in others. Specially those with difficult shifts.

      3.0
      Feb 18, 2015

      Great place if you can handle awful management and brutal customers!

      Front office
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people you work with are wonderful. They are very good about hiring the best people there so it's definitely a team oriented environment. The pay isn't terrible and the hours are flexible. They train very well and are always open to growth and learning there, which I loved. You are also able to create some really cool memories for guests, which always made my days wonderful. My position I had commission possibilities, which made the pay absolutely worth the troubles.

      Cons

      Upper management is horrible. Almost every employee I knew was scared of them which is a terrible environment. Managers are not consistent with reward/punishment and almost all of the best employees get in trouble for some of the dumbest things I have ever seen or simply because there was a manager bias. Managers do not stick up for their employees (when deserved), which I think is something that needs to happen at an establishment like this because the customer service standards and the way the public treats staffing. Be prepared to work all kinds of hours from AM to overnight with lots of overtime. The work rushes can be pretty non stop and brutal. And of course the worst part is the guests you deal with. Ritz Carlton comes with a standard and because of that, people are downright nasty, rude, and very entitled towards staff. I definitely had lots of days were people made me cry. Because of this staff averages about a year.

      1.0
      Feb 14, 2015

      Disappointing

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good hotel discounts. Job was close to home.

      Cons

      No support from management. Lack of integrity.

      Viewing 2644 - 2646 of 2,965 Reviews
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      ReviewsRitz-Carlton reviews

      Glassdoor has 3,532 Ritz-Carlton reviews submitted anonymously by Ritz-Carlton employees. Read employee reviews and ratings on Glassdoor to decide if Ritz-Carlton is right for you.