Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

67% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 290 reviews)); "This job offered great pay and was straightforward." ((in 152 reviews)); "working with great people and teams in a environment with rich company culture." ((in 58 reviews)); "Great leaders and coworkers." ((in 49 reviews)); "Great company culture from Marriott and good HR." ((in 45 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 189 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 126 reviews)); "No work life balance in the food and beverage department" ((in 98 reviews)); "salary is low and very hard to get a promotion" ((in 89 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 62 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

Ritz-Carlton reviews

3.7

67% would recommend to a friend

(2,965 total reviews)

Hervé Humler

80% approve of CEO

66% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,965 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,965 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

Reviews by job title

3K reviews

4.0

Mar 7, 2015

I had an amazing experience working for the Ritz Carlton, loved interacting with guests and coworkers.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The best reasons to work at this company, they are flexible, they allow you to fix guests problems instead of calling a manager, benefits of learning techniques is always topnotch, and you are allowed to express your ideas.

Cons

One challenge while working at this company was that it can be very difficult to move up, and you may never have a "rough day", giving your best service is always number one.

2.0

Mar 6, 2015

Corrupt Environment & Inconsistent Values

Guest relations manager

Recommend

CEO approval

Business Outlook

Pros

Employee/Family Discount Benefits, Cafeteria, Gratuities, Workplace Friends

Cons

Management, Bureaucracy, Inflexible Hours, Working Holidays, Terrorist Guests, Micromanagement, Continuous Interrogation Post-Conflict Resolution, Hostile Work Environment

5.0

Mar 4, 2015

Good place

Concierge

Recommend

CEO approval

Business Outlook

Pros

Professional atmosphere and nice managers

Cons

Hard work and busy hours

Viewing 2638 - 2640 of 2,965 Reviews

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Jobs at Ritz-Carlton

Apartment Leasing Consultant

Assistant Maintenance Supervisor

Activities & Events Associate (Shipboard)

Estados Unidos

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Hotel Manager (Shipboard)

Estados Unidos

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Ritz-Carlton

Ritz-Carlton reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

I had an amazing experience working for the Ritz Carlton, loved interacting with guests and coworkers.

Corrupt Environment & Inconsistent Values

Good place

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Jobs at Ritz-Carlton