Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

68% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 298 reviews)); "Fun! Good pay and hours" ((in 161 reviews)); "Excellent Training and knowledge of customer service" ((in 68 reviews)); "working with great people and teams in a environment with rich company culture." ((in 63 reviews)); "Learn a lot with great colleagues around me to help me out." ((in 48 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 187 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 134 reviews)); "No work life balance in the food and beverage department" ((in 102 reviews)); "salary is low and very hard to get a promotion" ((in 87 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 58 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

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Ritz-Carlton

Part of Marriott International

Ritz-Carlton reviews

3.8

68% would recommend to a friend

(2,958 total reviews)

Hervé Humler

79% approve of CEO

66% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Career opportunities

3.7

Culture & values

3.7

Compensation and benefits

3.3

Senior management

3.2

Work/Life balance

Ritz-Carlton has an employee rating of 3.8 out of 5 stars, based on 2,958 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

2.0

Jan 25, 2011

You can do better

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Meet plenty of great people Great place to network and meet industry leaders Takes good care of hour employees Great hotel discounts

Cons

Upper management does not walk the talk HR goes out of their way to protect lousy employees and does not allow management to effectively manage Called the plantation Managers are expected to work 80+ hours a week and are not allowed to have a personal life Ownership will not allow for proper staffing so days are spent constantly running around doing the work of several people

2.0

Jun 11, 2009

Nice to say you work there, but that is about it.

Meeting/event manager

Recommend

CEO approval

Business Outlook

Pros

Brand recognition and pride saying where you work

Cons

pressure - expectation that we can and must perform miracles burn out - no one in a senior position looks out for you/your work-life balance

2.0

Jun 6, 2009

It's gotten really bad

Spa worker

Recommend

CEO approval

Business Outlook

Pros

Ok wages for P/T positions

Cons

management is taking every opportunity to fire full timers over the smallest of mistakes to avoid the cost of benefits. they should be offering P/T non benefit positions to these employees and allow them to continue working. They have ruined several peoples lives in the last year as there are no similar opportunities in town. Employees fear "who's next"

Viewing 22 - 24 of 2,958 Reviews

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Jobs at Ritz-Carlton

Apartment Leasing Consultant

Concierge (Shipboard)

Server Assistant (Shipboard)

Estados Unidos

View job

Sound & Light Technician (Shipboard)

Estados Unidos

View job