Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

68% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 298 reviews)); "Fun! Good pay and hours" ((in 161 reviews)); "Excellent Training and knowledge of customer service" ((in 68 reviews)); "working with great people and teams in a environment with rich company culture." ((in 63 reviews)); "Learn a lot with great colleagues around me to help me out." ((in 48 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 187 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 134 reviews)); "No work life balance in the food and beverage department" ((in 102 reviews)); "salary is low and very hard to get a promotion" ((in 87 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 58 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

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Ritz-Carlton

Part of Marriott International

Ritz-Carlton reviews

3.8

68% would recommend to a friend

(2,958 total reviews)

Hervé Humler

79% approve of CEO

66% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Career opportunities

3.7

Culture & values

3.7

Compensation and benefits

3.3

Senior management

3.2

Work/Life balance

Ritz-Carlton has an employee rating of 3.8 out of 5 stars, based on 2,958 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

2.0

Mar 6, 2015

Corrupt Environment & Inconsistent Values

Guest relations manager

Recommend

CEO approval

Business Outlook

Pros

Employee/Family Discount Benefits, Cafeteria, Gratuities, Workplace Friends

Cons

Management, Bureaucracy, Inflexible Hours, Working Holidays, Terrorist Guests, Micromanagement, Continuous Interrogation Post-Conflict Resolution, Hostile Work Environment

3.0

Jan 20, 2015

Great for lateral transitions...not promotions

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

International hotel discounts to hundreds of properties. Free employee meals, uniforms, great health benefits and 403B program. Everyone treats guests well.

Cons

Prior work experience in other industries was not considered for several promotion opportunities ex. a person has excelled at Business Sales, yet will not be considered for Catering for Banquet Sales-even...absurd!!!! Staff is not always treated with respect.

1.0

Aug 28, 2011

An awful company that ostensibly cares a lot for it's employees, but in reality treats them very poorly.

Doorman

Recommend

CEO approval

Business Outlook

Pros

You do get to work with some interesting people from all over the world.

Cons

The benefits are garbage, the wages are garbage, the corporate culture is cult-like and scary. My worst memory was seeing how upper management lived high on the hog at the hotel's expense all while telling line employees that due to that particular hotel hemorrhaging too much money, the hotel couldn't afford to give them more hours despite many of those employees working less than 20h a week.

Viewing 19 - 21 of 2,958 Reviews

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Jobs at Ritz-Carlton

Apartment Leasing Consultant

Concierge (Shipboard)

Server Assistant (Shipboard)

Estados Unidos

View job

Sound & Light Technician (Shipboard)

Estados Unidos

View job