Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

69% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 303 reviews)); "This job offered great pay and was straightforward." ((in 156 reviews)); "They offer great training and a company that will look great on a resume." ((in 71 reviews)); "Great leaders and coworkers." ((in 53 reviews)); "Great company culture from Marriott and good HR." ((in 49 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 190 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 127 reviews)); "No work life balance in the food and beverage department" ((in 96 reviews)); "salary is low and very hard to get a promotion" ((in 89 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 59 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

Ritz-Carlton reviews

3.7

69% would recommend to a friend

(2,961 total reviews)

Hervé Humler

80% approve of CEO

67% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,961 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

Reviews by job title

3K reviews

4.0

Apr 19, 2023

Greta company to work for

Residential concierge

Recommend

CEO approval

Business Outlook

Pros

Fun working environment. Loved working with guests and fellow employees

Cons

Some employees are held to a high standard and expected to do more than others.

5.0

Apr 14, 2023

Positive Learning Experience

Concierge

Recommend

CEO approval

Business Outlook

Pros

I learned a lot about the standards luxury of service. I enjoyed the company and my time at the Ritz-Carlton

Cons

The guest can be difficult sometimes.

4.0

Apr 1, 2023

Toxic management

Part time sales associate

Recommend

CEO approval

Business Outlook

Pros

Good pay, relatively good food as catering, big company = good compliance standard, uniforms are in good shape

Cons

I could already tell that there was conflict brewing beneath the surface. Middle management is allowed to use any kind of language and expressions it seems. While trying to maintain an air of superiority over their staff. Also bad mouthing a member who left and generally being unpleasant when guests aren’t around.

Viewing 184 - 186 of 2,961 Reviews

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Jobs at Ritz-Carlton

Apartment Leasing Consultant

Assistant Maintenance Supervisor

Concierge (Shipboard)

Estados Unidos

View job

Suite Ambassador (Shipboard)

Estados Unidos

View job

Ritz-Carlton

Ritz-Carlton reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Greta company to work for

Positive Learning Experience

Toxic management

Top companies for "Compensation and Benefits" near you

Jobs at Ritz-Carlton