Ritz-Carlton reviews

3.7

69% would recommend to a friend

(2,961 total reviews)
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Hervé Humler

80% approve of CEO

67% positive business outlook

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,961 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Jun 10, 2023

Morally corrupt workplace

Recommend
CEO approval
Business Outlook

Pros

The customers are great! The benefits are amazing. These are the only positive pieces of information I can supply

Cons

Corrupt management, poor communication, disgruntled employees, lack of anything involving good management, backwards thinking, ideas executed without thinking of the repercussions, employees don’t matter to them, management will harass employees and HR backs managers up, employees have issues with each other because they are all just unhappy, new wmployees are like blood drops in shark tanks, the chef from Australia is beyond rude me and condescending to employees, nobody is safe. Only way to be able to stick around is by being buddy buddy with management and throw others under the bus. I’ve seen it happen to other employees, and I experienced all of that myself. They change menus one day to the next, the system hasn’t even been updated, everything has to be input as open food. Soda machine hasn’t been fixed in over a year. The outside bar has mold in the ice bins, and the fridges behind the bars. Old expired juices being served and management does nothing about it. I regret ever having set foot in such an establishment. HR is ok with management harassing, retaliating, and discriminating against employees.

5.0
May 23, 2023

Very pleasant

Recommend
CEO approval
Business Outlook

Pros

Their pride in their name is replicated in their service standards but also their professionalism. Will not find any deadbeat managers that micromanage you because their marriage is failing here!

Cons

Very busy all days in the week.

4.0
May 17, 2023

Environment

Recommend
CEO approval
Business Outlook

Pros

Helpful colleagues excellent environment to grow

Cons

Too many hours working and not so much help from the company to give more quality life to the employers.

Viewing 181 - 183 of 2,961 Reviews

Glassdoor has 3,526 Ritz-Carlton reviews submitted anonymously by Ritz-Carlton employees. Read employee reviews and ratings on Glassdoor to decide if Ritz-Carlton is right for you.