Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

69% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 305 reviews)); "This job offered great pay and was straightforward." ((in 147 reviews)); "Excellent Training and knowledge of customer service" ((in 75 reviews)); "working with great people and teams in a environment with rich company culture." ((in 54 reviews)); "Great leaders and coworkers." ((in 52 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 192 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 131 reviews)); "No work life balance in the food and beverage department" ((in 95 reviews)); "salary is low and very hard to get a promotion" ((in 92 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 62 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

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Ritz-Carlton

Part of Marriott International

Ritz-Carlton reviews

3.7

69% would recommend to a friend

(2,959 total reviews)

Hervé Humler

80% approve of CEO

67% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Career opportunities

3.7

Culture & values

3.7

Compensation and benefits

3.3

Senior management

3.2

Work/Life balance

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,959 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

Feb 12, 2015

This company treats their employee's great and there are an enormous amount benefits.

Spa concierge

Recommend

CEO approval

Business Outlook

Pros

The benefits Free food every day Decent pay Good environment Learn the best Customer Service Skills Great team work Ability to transfer to hotel's throughout the world Great Company Values

Cons

No individual development meetings This hotel feels kind of like a high school (i.e. gossip, cliques, etc.)

2.0

Jan 22, 2015

A great place to work if you are fresh out of high school.

Bartender

Recommend

CEO approval

Business Outlook

Pros

You can work in multiple outlets in different roles.

Cons

Management changes every six months so it is difficult to advance career. Your position in the company changes, along with your pay, based on current need.

2.0

Jan 18, 2015

Expected more from the Ritz Carlton company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

-Great benefits (health,vision,employee discounts) -Empowerment to immediately resolve guest issues

Cons

- Terrible hours, does not allow for work/life balance. - Compensation is low compared to competing hotels but expectations are still extremely high. - Culture and values are a facade and not lived up to. - Management not up to par. - Uniforms not up to par (I have seen multiple issues with sizes, tears, quality or even just not enough uniforms to go around.) -The company loves to talk about growth and improvement but is actually very difficult to move or achieve your goals for growth. - Company claims they care about their employees but its all about the numbers. - Employee dining is almost unbearable.

Viewing 109 - 111 of 2,959 Reviews

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Jobs at Ritz-Carlton

Apartment Leasing Consultant

Server Assistant (Shipboard)

Estados Unidos

View job

Concierge (Shipboard)