Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

69% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 304 reviews)); "Good pay very very good" ((in 151 reviews)); "working with great people and teams in a environment with rich company culture." ((in 55 reviews)); "Great leaders and coworkers." ((in 52 reviews)); "Great company culture from Marriott and good HR." ((in 43 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 187 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 133 reviews)); "No work life balance in the food and beverage department" ((in 95 reviews)); "salary is low and very hard to get a promotion" ((in 91 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 63 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

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Ritz-Carlton

Part of Marriott International

Ritz-Carlton reviews

Compare reviews

3.7

69% would recommend to a friend

(2,959 total reviews)

Hervé Humler

80% approve of CEO

67% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Career opportunities

3.7

Culture & values

3.7

Compensation and benefits

3.3

Senior management

3.2

Work/Life balance

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,959 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

4.0

Jun 15, 2015

employee

Employee

Recommend

CEO approval

Business Outlook

Pros

The company provides affordable, quality benefits such as medical, dental, vision, 401k, tuition assistance, paid vacations, etc.

Cons

Very corporate atmosphere. Management does not get involved with the operations of the individual departments. Employees are left to figure things out for themselves and only get feedback when a customer complains to management.

4.0

May 15, 2015

Guest Services

Guest services

Recommend

CEO approval

Business Outlook

Pros

Positive environment, high standards, clean, roles are well defined, clear direction from management, frequent feedback and opportunity to change if needed, overall good management with a few individual exceptions

Cons

No clear path to management position, would have appreciated more recognition for the many times I went over and above the call of duty in servicing clients

4.0

Feb 21, 2015

Great starting point for hospitality

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Incredible training, great people focused on service, inspirational leadership. Compensation is above average for the hospitality industry. Culture is incredibly strong. Service training will serve you for the rest of your career.

Cons

Large company that sometimes seems bureaucratic and hard to navigate. Sometimes difficult to access promotions in other location - hiring process takes a long time.

Viewing 106 - 108 of 2,959 Reviews

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Jobs at Ritz-Carlton

Apartment Leasing Consultant

Server Assistant (Shipboard)

Sous Chef (Shipboard)

Estados Unidos

View job