Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

69% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 304 reviews)); "Good pay very very good" ((in 151 reviews)); "working with great people and teams in a environment with rich company culture." ((in 55 reviews)); "Great leaders and coworkers." ((in 52 reviews)); "Great company culture from Marriott and good HR." ((in 43 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 187 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 133 reviews)); "No work life balance in the food and beverage department" ((in 95 reviews)); "salary is low and very hard to get a promotion" ((in 91 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 63 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

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Ritz-Carlton

Part of Marriott International

Ritz-Carlton reviews

Compare reviews

3.7

69% would recommend to a friend

(2,959 total reviews)

Hervé Humler

80% approve of CEO

67% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Career opportunities

3.7

Culture & values

3.7

Compensation and benefits

3.3

Senior management

3.2

Work/Life balance

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,959 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

Jul 7, 2015

PBX Operator/ Communications Agent

Pbx operator/communications agent

Recommend

CEO approval

Business Outlook

Pros

Co-workers, flexible, GM was AMAZING, helpful, opportunity to grow.

Cons

There were no cons about this job. Everyone was great!

4.0

Jul 2, 2015

Bartender

Recommend

CEO approval

Business Outlook

Pros

great co-workers, great hotel discounts, good work environment, good for the resume, decent money making potential, 401k, company match program

Cons

very seasonal, feast or famine, I worked on the beach and you made a ton of money in season and pretty much starved out of season. Will not work with you to get a second job in off-season.

3.0

Jun 17, 2015

Great ideals with muddled execution

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Amazing benefits, company provided uniform that isn't charged to your paycheck, employer provided meals (lunch + dinner), lots of opportunity to earn extra money through overtime in other departments, large variety of positions offered, very friendly co-workers, incredibly diverse work force, amazing guests

Cons

Management seems constantly scatter brained, follow through lacking, management doesn't support employees, stagnating world view, pay too low for work expected, moving up is incredibly difficult without switching properties, company loves to spend money on everything but employee's, values that are talked about are not supported by logistics and their execution is weak, no parking provided for non-management employees, twice annual cost of living pay increase is too low, inconsistent work schedule

Viewing 103 - 105 of 2,959 Reviews

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Jobs at Ritz-Carlton

Apartment Leasing Consultant

Server Assistant (Shipboard)

Concierge (Shipboard)

Estados Unidos

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