Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

69% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 304 reviews)); "Good pay very very good" ((in 151 reviews)); "working with great people and teams in a environment with rich company culture." ((in 55 reviews)); "Great leaders and coworkers." ((in 52 reviews)); "Great company culture from Marriott and good HR." ((in 43 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 187 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 133 reviews)); "No work life balance in the food and beverage department" ((in 95 reviews)); "salary is low and very hard to get a promotion" ((in 91 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 63 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

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Ritz-Carlton

Part of Marriott International

Ritz-Carlton reviews

Compare reviews

3.7

69% would recommend to a friend

(2,959 total reviews)

Hervé Humler

80% approve of CEO

67% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Career opportunities

3.7

Culture & values

3.7

Compensation and benefits

3.3

Senior management

3.2

Work/Life balance

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,959 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

3.0

Aug 14, 2015

Restaurant Raya

Restaurant service

Recommend

CEO approval

Business Outlook

Pros

well paid, normally cool people, Great kitchen (then when Chef Greg Howel was there, don't know now), Normally quite well scheduled when it came to school. Amazing view and weather. Personally had, over all, a great time, there where a lot of bads, I mean A LOT, but the good out weight them; or at least balanced it out at the end.

Cons

Management could be moody, had to really fight for days off. Like in most hotel, it can be slave work, A lot of work time. Having to Really bend over backwards for some mean and annoying guests.

5.0

Aug 3, 2015

Banquet manager

Recommend

CEO approval

Business Outlook

Pros

set the table, silver, napkin, glasses, food table or to serve the customer.

Cons

Make everything liable for the guess to enjoy the environment by the time of the celebration

5.0

Jul 19, 2015

Thank You

Director of restaurants

Recommend

CEO approval

Business Outlook

Pros

The company gave me an opportunity to truly grow over my 8 years with them. I would still be with them if they had not made some leadership changes. I hope to work for them again one day.

Cons

Does not provide a true quality of life as the employee promise talks about.

Viewing 100 - 102 of 2,959 Reviews

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Jobs at Ritz-Carlton

Apartment Leasing Consultant

Server Assistant (Shipboard)

Concierge (Shipboard)

Estados Unidos

View job