Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

69% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 304 reviews)); "Good pay very very good" ((in 151 reviews)); "working with great people and teams in a environment with rich company culture." ((in 55 reviews)); "Great leaders and coworkers." ((in 52 reviews)); "Great company culture from Marriott and good HR." ((in 43 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 187 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 133 reviews)); "No work life balance in the food and beverage department" ((in 95 reviews)); "salary is low and very hard to get a promotion" ((in 91 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 63 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

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Ritz-Carlton

Part of Marriott International

Ritz-Carlton reviews

3.7

69% would recommend to a friend

(2,959 total reviews)

Hervé Humler

80% approve of CEO

67% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Career opportunities

3.7

Culture & values

3.7

Compensation and benefits

3.3

Senior management

3.2

Work/Life balance

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,959 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

Sep 22, 2015

Front Office Manager

Front office manager

Recommend

CEO approval

Business Outlook

Pros

This really is a five star hotel company and continues to be through Marriott ownership. They have a genuine concern for the betterment of their employees.

Cons

Being in a "front of the house" position sometimes the hours could get long for salaried employees, which is fine if you are single or no children I believe.

1.0

Sep 22, 2015

Cook

Cook iii

Recommend

CEO approval

Business Outlook

Pros

Teaches you a lot, provides uniforms, the benefits are amazing, and the brand is great.

Cons

The leadership uses you until you have nothing left, way to much favoritism, not loyal to you at all, tells you there is room for promotions but they are full of empty promises and makes you feel replaceable.

5.0

Sep 6, 2015

Pleasure to work for the company at this property

Concierge

Recommend

CEO approval

Business Outlook

Pros

Excellent benefits Excellent support for employees - you always felt like the company had your back Some of the best supervisors and managers that I ever worked for Great work / life balance with plenty of flexible shifts that allowed for a lot of fun Great relationships with other vendors in town

Cons

Corporate had asinine goals for recording guest preferences and issues in an archaic and ridiculously slow system Other properties might not be as great to work for General Manager next door at the hotel was very antagonistic

Viewing 97 - 99 of 2,959 Reviews

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Jobs at Ritz-Carlton

Apartment Leasing Consultant

Server Assistant (Shipboard)

Concierge (Shipboard)

Estados Unidos

View job