Ritz-Carlton reviews

3.7

69% would recommend to a friend

(2,959 total reviews)
avatar

Hervé Humler

80% approve of CEO

67% positive business outlook

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,959 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

Reviews by job title

3K reviews
4.0
Dec 28, 2015

Great resumé builder, poor pay

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Resume builder: Everyone knows that you have to walk a straight and narrow path to work at the Ritz-Carlton, that you must conduct yourself professionally, and you are trained to provide the best customer service in the industry. All of these are qualities that future employers appreciate. The benefits: Marriott International provides great benefits to employees. Free access to Rosetta Stone, 401k matched up to 6% after one year of employment, free cafeteria, laundry services, PTO, easy ability to get overtime since it is a 24/7 operation and discounts at any Marriott International (if you can get enough consecutive days off to use it.) Certain wireless providers and fitness centers offer 20% discounts to employees. Networking: Since it is a resort, it's a great opportunity to meet many people.

Cons

Pay: The pay is low for all the efforts expended working here. Since it is a resort, sometimes it can take an hour just to park a mile away and get into the locker room, check out a uniform, get changed and catch an elevator to your floor. Most people in experienced level positions have second jobs just so they can afford to keep this one. 6 month commitment: If you apply for a position, keep in mind that you must remain in that position for at least 6 months prior to switching to another. Taking time off: It is very difficult to get times you request off approved. Also, if you request a day off and it gets denied and you happen to be ill that day you will be written up and uneligible for promotions for 6+ months. Because of this, many employees will suggest you simply call in sick for any days you absolutely need off. Not being able to enjoy the property: You are unable to stay at the hotel if you are an employee. You can dine in the two main restaurants during slow periods with prior written permission from your manager but you cannot dine in the beautiful oceanfront lounge, 180blü. I highly recommend coming here for sunset drinks prior to applying here. Unlike other establishments in the industry, you are not able to order take out during your breaks or after your shifts. You are only able to eat in the cafeteria. If you are very health conscious, it can be difficult to bring your own lunch as you have no access to a cooler during your shift.

4.0
Nov 18, 2015

Great Company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good pay People are nice and friendly

Cons

Management Lack of organization Lack of training

5.0
Nov 16, 2015

One of The Best

Recommend
CEO approval
Business Outlook

Pros

Great place, culture, brand, pride, people, overall great experience in my over 10 years...

Cons

RC feels they can keep competing just by their name-history-brand, reality is that they (owners) need to invest to stay market leader with the product offerings. has become too political if you want to grow

Viewing 88 - 90 of 2,959 Reviews

Glassdoor has 3,524 Ritz-Carlton reviews submitted anonymously by Ritz-Carlton employees. Read employee reviews and ratings on Glassdoor to decide if Ritz-Carlton is right for you.