Ritz-Carlton reviews

They do not care about their employees as they say they do. The employee promise is just a facade as much of the Ritz Carlton mystique is. So much drama and politics. You either know someone, you play the game, or you're so far up your managers you know what that you can't tell where you begin and they end. Gossip gossip gossip. Everyone talks about everyone, employees about employees and employees about guests. Contradiction: at the front desk you have agents making different wages for the same job and they don't want you to discuss that. Then they go ahead and post the exact dollar amount each person sold in upgrades so anyone can do simple math and see exactly how much someone is making extra per month. Makes no sense and harbors bad competition instead of best practices but management only cares about hitting goals set by ppl who collect bonuses based on the hard work of everyone else.

Little to no recognition of satisfactory work. Few breaks or chances to eat. Bad attitudes every where.