Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

69% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 292 reviews)); "Good pay very very good" ((in 151 reviews)); "Excellent Training and knowledge of customer service" ((in 67 reviews)); "working with great people and teams in a environment with rich company culture." ((in 57 reviews)); "Great leaders and coworkers." ((in 49 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 184 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 135 reviews)); "No work life balance in the food and beverage department" ((in 96 reviews)); "salary is low and very hard to get a promotion" ((in 91 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 60 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

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Ritz-Carlton

Part of Marriott International

Ritz-Carlton reviews

3.7

69% would recommend to a friend

(2,959 total reviews)

Hervé Humler

80% approve of CEO

67% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Career opportunities

3.7

Culture & values

3.7

Compensation and benefits

3.3

Senior management

3.2

Work/Life balance

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,959 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

Nov 16, 2015

Awesome place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great place to work great staff great location great perks beautiful location and great pay.

Cons

The hours are tough but working in a hotel this should be expected. Very little cons

5.0

Oct 23, 2015

Sommelier

Wine director and lead sommelier

Recommend

CEO approval

Business Outlook

Pros

it was a great company with great people and perks. Food was great, support was always there and it was fun working with the people that they brought it.

Cons

Towards the end it was interesting as they were merging with the Marriott so I started to see it change. However people still love it there.

2.0

Oct 5, 2015

Sales Manager, good on the way in, bad on the way out, like most hotel jobs.

National sales manager

Recommend

CEO approval

Business Outlook

Pros

Prestigious name, original company goals set by Horst are very good, interesting corporate philosophy. Once in a while you'd walk around and go, wow, this is really nice, then reality would set back in.

Cons

Every changing, unrealistic sales goals. Executive management trying to figure out how to make the sales team almost make their bonus, but actually not make it and not have to pay it out. Highly unstable work environment.

Viewing 91 - 93 of 2,959 Reviews

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