Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

69% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 298 reviews)); "Fun! Good pay and hours" ((in 161 reviews)); "Excellent Training and knowledge of customer service" ((in 68 reviews)); "working with great people and teams in a environment with rich company culture." ((in 63 reviews)); "Learn a lot with great colleagues around me to help me out." ((in 48 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 187 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 134 reviews)); "No work life balance in the food and beverage department" ((in 102 reviews)); "salary is low and very hard to get a promotion" ((in 87 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 58 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

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Ritz-Carlton

Part of Marriott International

Ritz-Carlton reviews

Compare reviews

3.7

69% would recommend to a friend

(2,958 total reviews)

Hervé Humler

80% approve of CEO

67% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Career opportunities

3.7

Culture & values

3.7

Compensation and benefits

3.3

Senior management

3.2

Work/Life balance

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,958 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

3.0

Jul 6, 2015

Organized Chaos

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

1) Pretty place in which to work. 2) Good perks when traveling and staying at other Ritz properties. 3) They feed employees. 4) It looks good on a resume. 5) Great opportunities to be promoted and move up or on to other properties if one so desires.

Cons

1) Poor management: Iago-esque middle managers and obtuse upper management. 2) Questionable behavior by employees on the job. 3) Management has a poor grasp of what constitutes a hostile work environment. 4) Really poor shift scheduling. 5) An air of union busting.

5.0

Jun 19, 2015

Front Desk Agent

Front desk agent

Recommend

CEO approval

Business Outlook

Pros

Empowers employees, Professional in the highest sense, Classy, Establishes clear goals and objectives that are communicated from the general manager directly to all employees, pays well.

Cons

Hospitality in New Orleans does not sleep, being the best hotel in the world means you have to be your best at 2 a.m. its simply the nature of the industry though.

2.0

Jun 14, 2015

it used to be a great place to work.

Housekeeping manager

Recommend

CEO approval

Business Outlook

Pros

Great benefits. Great culture and service philosophy.

Cons

Poor work/life balance. Managers are usually overworked and abused. Corporate and property owners are always trying to figure out how to demand more results while providing fewer resources. Opportunities for advancement are few and they are usually reserved for those who know how to play the political game or have a sponsor.

Viewing 40 - 42 of 2,958 Reviews

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Jobs at Ritz-Carlton

Apartment Leasing Consultant