Less than federal standard for personal vehicle use reimbursement by a consistent margin with constant fluctuations. Aggressive stance on overtime and staffing. I am now spending 20+ hours each week doing collections personally instead of traing and developing my team to do it. I am harrassed at all hours day and night because the company sends my personal cell phone number to past due customers telling them to reach out to me about their account, which ultimately only results in account having more time to disappear and more customers calling me directly for small things like needing to make a payment or wanting to skip a payment. Poor hiring process and a lack of transparency in the background process. Absolute bare bones staffing is the maximum allowed level reducing the flexibility of scheduling which ultimately results in broken promises to customers regarding service issues, same day deliveries, and urgent returns. Cost cutting continues to occur in essential areas, while DMs, RDs, and executive management blows money on pointless events, travel, and accommodations. Unreasonable expectations for coaching with very little impact. Field managers get directed to inform, reprimand and lecture instead of spending quality time with impactful training. Directives focused on the “What” not the “Why” . Training program results in more coworkers quitting than coworkers being able to understand their jobs. No relocation available for promotions. Pay is only evaluated annually which often results in existing coworkers making significantly less than new coworkers. Leaders from the District level and above are out of touch with field operations. Most multi unit leaders have not operated a store in years, sometimes decades. They issue demands, new tools, and processes with-out having first hand knowledge of the challenges that are faced daily. All explanations are viewed as excuses, and objections are answered with a statement to just do it, not with an appropriate solution or strategy. New processes and tools are rolled out constantly, but the existing training, policies, and processes are not updated which often results in conflicting duties and decreases understanding.
