RH reviews

Hours cut beyond belief, but yet, they're still hiring people weekly. Higher paid employees are given less hours and newer employees being paid less, are given the same amount of hours that senior employees get. Even though, senior employees have asked for more hours, they are denied by the store manager. Loyalty means absolutely NOTHING to this manager, but demands loyalty at all cost. He demands "common courtesy" as in telling him you're leaving, when it's your scheduled time to punch out and expects you to stay longer if there are customers who require help, yet you can't get scheduled more hours when you ask for it. He manages through fear and intimidation. He's arrogant, egotistical, vengeful and spiteful. I tell new hires, if they are told something by this manager, be sure to get it in writing. He can not be trusted. It doesn't take long for him to show his true colors.

The lack of communication between home office management and labor is abysmal. The manager of my department NEVER had department meetings so we were never on the same page. Although they talk the big talk and have spent hundreds of thousands of dollars indoctrinating new employees about the so-called "Resto Values," in actuality, the whole business psychology system they're attempting to put in place is a farce. During the four and a half years I worked there, the Restoration Hardware guidelines were never followed by my managers (by the way, there were four managers in as many years!) concerning truthfullness, transparency, and interpersonal behaviors. Time after time upper management rewarded blatantly mediocre performance by incompetent managers. Initiative by several employees in my department and in other departments was squashed time and again. Forget about advancement opportunities: Restoration Hardware hires OUTSIDE the company far more often than promoting within the company. The enormous salary divide between upper- and mid-level management serves only to completely blow morale. I don't know if this is germane, but the product line is quite passé: in these days of economic downturn, who needs a $20,000 leather sofa for their 3rd home?