Working at Restoration Hardware....DON'T DO IT.....work for someone that will appreciate and value you! - Sales Associate RH Employee Review

2.0
Jul 25, 2009
Recommend
CEO approval
Business Outlook

Pros

Discount (40%) is very liberal. The associate managers are great to work with and the employees are diverse and great to be around. Tag team sales and everyone willing to help out.

Cons

Hours cut beyond belief, but yet, they're still hiring people weekly. Higher paid employees are given less hours and newer employees being paid less, are given the same amount of hours that senior employees get. Even though, senior employees have asked for more hours, they are denied by the store manager. Loyalty means absolutely NOTHING to this manager, but demands loyalty at all cost. He demands "common courtesy" as in telling him you're leaving, when it's your scheduled time to punch out and expects you to stay longer if there are customers who require help, yet you can't get scheduled more hours when you ask for it. He manages through fear and intimidation. He's arrogant, egotistical, vengeful and spiteful. I tell new hires, if they are told something by this manager, be sure to get it in writing. He can not be trusted. It doesn't take long for him to show his true colors.

Explore other reviews about RH

5.0
Feb 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work environment, flexible and compassionate leaders, very well-run system for any employee concerns

Cons

no cons at all for rh

4.0
Feb 20, 2026
Recommend
CEO approval
Business Outlook

Pros

One of the strongest aspects of this role is the autonomy. I’m trusted to make decisions that genuinely support the customer experience without constant approval from leadership. If I believe an exchange plus a $250 gift card is the right solution to preserve a relationship, I’m empowered to do that. That level of trust creates confidence and allows us to move quickly when issues arise. Leadership is accessible when needed, especially in escalated situations. I’ve never felt left alone to manage something beyond my scope. There is also regular voluntary overtime available, which is a plus for those looking to increase their hours. For someone transitioning from another industry, the environment feels more structured and brand-focused, which has been refreshing

Cons

The clientele can be challenging. Some customers assume that spending thousands of dollars entitles them to treat frontline employees disrespectfully, even when those employees had no involvement in the original issue. It can also be frustrating to hold a boundary with a customer, only to see it reversed after escalation. While I understand the desire to preserve relationships, it can unintentionally undermine employee confidence and consistency in standards. Because RH carries so many collections and product variations, the learning curve is steep. Customers often expect immediate, detailed product knowledge, which takes time to develop.

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