RH reviews

Product information - We did get a couple training sessions a year (usually in the Spring and Fall), but it wouldn't cover what the customers really wanted to know about the products. And when we asked those questions, we would rarely get the answers. Response from vendors - When customers needed a replacement part or had a question about a product (that we didn't have the answer to) it was a minimum of 10 business days, but most took weeks, even months for answers. A lot of the vendors are in China. During Chinese New Year, they shut down for at least a month. This delays the vendor responses and some special order items even longer than normal, the customers are not informed of this shut down and have to deal with the delays. Backorders - There are many and they are so far out it's shocking. Not all, but when I left some items were already on delay until June. 6 months to wait for a table or bathroom vanity is just crazy. The Supervisors don't want to help. If a customer wanted to speak to my Supervisor, it was like pulling teeth to get them to take the call. One time I asked for help and while going back to my desk to inform the customer it would be a bit longer, the Supervisor I was asking for help from left (as in leave the office for the day) and had never told me they were planning to leave. Verbal Abuse - Most of the customers that called in were upset, understandably as it was a call center. A lot of the customers yelled. Even that is expected, but they yelled about the company itself. Then there's the customers who are yelling at you directly, obscenities being directed at you, that it's your fault for whatever is wrong. There is nothing you can do about it. There is no protection, no matter the threat. We're not supposed to ask them to stop, though some have, and we cannot just hang up on them. There's no appreciation for the employees. Yes, there's the attendance bonus. Oh and there's the monthly birthday cake, though they don't even make sure the people whose birthday is in that month even get a piece before everyone else gobbles it up. No holiday party, just a Christmas card signed by the Supervisors. There has been a company picnic the past 2 years, but neither were well planned. They started before the center closed for the day so anyone working who wanted to attend missed all the games and kids activities as the picnics started around 2, the center closed at 5 and the picnic over at 7. Moral is very low in the call center.

Upper management is incompetent, disorganized, and focused on irrelevant goals that do not meet the needs of the business. Document all communication with upper management as you will be thrown under the bus for anything that reveals their incompetence. Training is insufficient for management. However, you will be expected to know everything from day 1. Pertinent information and tasks come at you from all directions and are located in so many areas of the network site that it is practically impossible to meet targets. Plan on doing, redoing and redoing the same task while upper management changes their mind. Schedules and deadlines change constantly. Be prepared to constantly change your time off to meet the ever changing deadlines. Previous commitments mean nothing to upper management. You are required to give up your personal life for the goals of company. Consistently under staffed as a district. All managers are expected to change their schedules to cover shifts and drive daily to stores that are hours away and even in other states. Even with numerous open management positions, it is practically impossible to move up in the company and they almost never hire anyone new. It is not uncommon for management positions to be left unfilled for years while you are expected to cover shifts and your DM (who won’t hire anyone) is completely unwilling to also help stores in need. Capable, experienced, competent applicants are turned away for the most minuscule reasons. They are completely unwilling to train or work with anyone. The company wide initiative is to fill positions with the “right people” (over qualified individuals who are willing to give up their personal life completely for the business) and they will not sway. The four “core values” initially seem inspiring and make you feel like you are working for a company who “values” individuals who possess the qualities that are listed. However, you quickly find out that the exact opposite is true. They are pounded into you day in and day out and applied to every single situation whether large or small. As a manager, you are required to have “core value” meetings with all associates throughout each and everyday. What initially seemed inspiring becomes nauseating and forced. You begin to develop a sense of resentment as you are forced to repeat the values over and over and over yet you are not “valued”. You are exploited for being the “right person.” Pay increases are practically non existent and fall well below annual inflation. If you want to find a company that you can stay with for an extended period of time, this is not the place. You will end up making less and less every year due to the rise in inflation and the lack of pay increases. It doesn’t matter how loyal, how hard you work or your ability to accomplish goals, you will not see any financial gains. All associates are required to complete extremely physical tasks with inadequate instruction, safety equipment, and materials. Expect to see the chiropractor.