RH reviews

2.7

31% would recommend to a friend

(1,854 total reviews)

Gary Friedman

30% approve of CEO

41% positive business outlook

RH has an employee rating of 2.7 out of 5 stars, based on 1,854 company reviews on Glassdoor which indicates that most employees have an average working experience there. The RH employee rating is 24% below average for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Oct 7, 2023

Furniture Prison

Recommend
CEO approval
Business Outlook

Pros

Decent discount on decent furniture, they will compensate you well for how insane the culture is.

Cons

Incredibly bizarre and very toxic work environment- upper management is hyper-focused on individuals who exactly fit a mold. I was told by one of the higher up's assistant to "play their game" or I would not succeed after seeing employees bullied into quitting. We would spend two hours a week discussing every fault of the three other employees and then proceed to micromanage everyone to oblivion. Other members of the leadership team were gossipy and used the guise of feedback to express interpersonal tensions. There is no standard practice and policy is ever changing. We were expected to give a 60 day notice for a request off, often receiving our schedules just a few days before the month began. The company is incredibly disorganized and inefficient, RH uses flashy "updates" to mask its failures. I witnessed blatant bullying, and discriminatory hiring practices. The "gallery" I worked in was incredibly understaffed and they would pass up qualified candidates because our Field Leader had an incredibly niche nit-picky reason for disliking them. I was told to ask one of the people I managed to wear makeup, and then was told a boasting story about how another Gallery Leader kept a handful of beauty products to offer to his female employees if he felt they did not look "elevated". Not only that, the company that owns jets, yachts, a boutique hotel (ECT) would not pay to have the exterior of a commercial building painted and expected the employees to paint the building on ladders too high to be safe. There were several instances where we were expected to do work (not trained, not safely) that should have been done by professionals. When we pushed back and expressed concerns with quality and safety it was seen as being "complacent" or defiant. Overall incredibly pretentious, laughable, inefficient, crass company. Great for a pay bump, however it will come at the sacrifice of your sanity and personal time.

1.0
Mar 1, 2022
Recommend
CEO approval
Business Outlook

Pros

Meeting new people and occasionally having great clients to work with

Cons

1. RH is a predominately white company. The people in the C-suites, the gallery leaders, many of the employees, and many of clients. Being black or brown in a predominately white space of course means that POC are always being hit with micro or macro aggressions from the team and clients. It's unbearable. I worked in the South and didn't have as terrible of an experience as I did in Oak Brook, IL. Additionally, the company steals cultural motifs and the aesthetic of cultural artifacts and then profits off of the cultural appropriation. If you're going to sell "African" baskets, have them made by the people you are trying to steal from. Racism is ingrained in RH. To the point that black clients would come in and tell me "I didn't know RH hired Black people" and "I've been in here before and was not taken seriously until I met you." Examples of some of the racism I experienced at RH included being asked "Can't all black people sing and do you dance too," having my hair touched, recommending another black designer for a position and it never being taken seriously (she was not even called in for an interview and the company was desperately in need of hiring more DCs for a new gallery opening), having one of the leaders trying to "relate" to me by telling me she doesn't like "translucent white men," being told "I can conrow my hair, just like you do yours," being asked "does your hair grow out of your head like that" when having my natural curls out, and being asked "How am I supposed to tell you two apart?" when another black employee and I both had braids (our hair is two different colors mind you, and I am very short and the other black employee was much taller than I am). The entire team was also very uncomfortable when a black client requested working with a black, female designer. The other "designers" on the team were commenting on that for the entirety of the day. One of the white employees also commented in regards to the client requesting a Black designer "Well technically, we're all black." (How?!) 2. The company is so focused on creating a fake "luxury" experience for the client- including policing employees' nails, hair, attire, etc. (to the point of sending you home to get new clothes or send you to shop for a new outfit)- that they do not create a great work environment for the team. Your gallery leaders and assistant gallery leaders do not care about you as a person. They only care about how much money you're bringing into the gallery so that they can have fat bonuses each week. 3. The clients can be classist and egregious. 4. As someone who went to a world-renowned and accredited design school and has been working in the commercial design industry for years- I can confirm that RH is not real interior design. If you are a creative who truly values design, this is not the place for you. Majority of the team has never been to design school a day in their lives, but the gallery leader team will dare to try to explain to you what happens at a design firm WITH NO DESIGN DEGREE. Additionally, RH's aesthetic is very specific and very white-washed. What you can accomplish with design is very pigeon-holed. RH is retail and has no semblance to a design firm, unlike what they try to portray to clients. 5. RH is a company that claims to align itself with the value of quality. First hand I can tell you that's not true. Many of what RH sells is not quality and the way that they service their team is not quality. It's very difficult to try to be working with a company that does not actually hold up to it's values.

1.0
Sep 20, 2020

Toxic Work Environment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The office is very nice (looks like a gallery inside) and free snacks at 3pm. Pay seems to be above average.

Cons

Most of the negative reviews on here are true in my experience. The culture is very hard to navigate and can be cliquey at times. Worked long hours frequently and leaders/SVPs freqeuntly sent "urgent" emails, texts, and phone calls outside of normal work hours. There was no work/life balance and most people seemed overwhelmed with the amount of work they had since teams are so lean and lack of support. They also don't match 401ks. I could go on but overall I got burnt out from the toxic work environment and negative energy. I would advise you to find work elsewhere.

Viewing 46 - 48 of 1,854 Reviews

Glassdoor has 1,975 RH reviews submitted anonymously by RH employees. Read employee reviews and ratings on Glassdoor to decide if RH is right for you.