Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at RAC?

89% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 87 reviews)); "Colleagues are great and the workplace is relaxed not stressful." ((in 65 reviews)); "Great team and community in the company" ((in 46 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 45 reviews)); "Benefits are good" ((in 39 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 41 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 21 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 8 reviews)); "Constant bullying to sell or refer.. Report big profits then insult staff come pay negotiations whilst senior management more than likely rub their hands together taking bonuses." ((in 7 reviews)); "Clear and direct communication helps create a performance culture but again might not suit all personality types" ((in 5 reviews))

RAC reviews

4.5

89% would recommend to a friend

(1,050 total reviews)

Dave Hobday

93% approve of CEO

84% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.4

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.3

Work/Life balance

4.3

Career opportunities

RAC has an employee rating of 4.5 out of 5 stars, based on 1,050 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

Jun 12, 2025

Great company to work for

Executive assistant

Recommend

CEO approval

Business Outlook

Pros

The RAC environment is fast paced and proactive, the work is demanding but there are rewards for it, such as the Orange Hero awards and weekly recognitions plus a bonus for company performance. The culture is collaborative, open and fun the majority of the time. The Exec members, SLT and CEO are without exception approachable and open and there are regular whole office briefings updating staff on the latest news. There are opportunities to do volunteering, go out on patrol, shadow different areas etc so if you want a change of scenery or progress your career this is welcomed. There are regular social events either for the whole office or in individual teams which make it a pleasant place to work.

Cons

Hard work is definitely expected!

5.0

Jun 11, 2025

Bigger, Better, Broader

Team manager

Recommend

CEO approval

Business Outlook

Pros

Team Environment: Our call center fosters a collaborative team atmosphere where employees support each other, share insights, and celebrate successes together, creating a positive work culture. Innovative Technology: We utilize the latest technology and tools to streamline processes and enhance the customer experience, making work more efficient and enjoyable for our employees Employee Recognition Programs: We have implemented recognition programs that celebrate individual and team achievements, boosting morale and motivating employees to perform at their best.

Cons

Communication: There can be times in the workplace where a message doesn't have a clear objective and in turn given a directive without reason which can cause tension within the workplace.

5.0

Jun 11, 2025

RAC

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

good support from team managers, good facilities - nice building to work in. Good bonus structure,

Cons

unrealistic targets, pressure from SLT management. Say support mental health but this is not followed through on agents level.

Viewing 295 - 297 of 1,050 Reviews

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