Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at RAC?

89% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 87 reviews)); "Colleagues are great and the workplace is relaxed not stressful." ((in 65 reviews)); "Great team and community in the company" ((in 46 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 45 reviews)); "Benefits are good" ((in 39 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 41 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 21 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 8 reviews)); "Constant bullying to sell or refer.. Report big profits then insult staff come pay negotiations whilst senior management more than likely rub their hands together taking bonuses." ((in 7 reviews)); "Clear and direct communication helps create a performance culture but again might not suit all personality types" ((in 5 reviews))

RAC reviews

4.5

89% would recommend to a friend

(1,050 total reviews)

Dave Hobday

93% approve of CEO

84% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.4

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.3

Work/Life balance

4.3

Career opportunities

RAC has an employee rating of 4.5 out of 5 stars, based on 1,050 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

2.0

Jun 11, 2025

Dangerous

Training consultant

Recommend

CEO approval

Business Outlook

Pros

Pockets of caring colleagues Pay reasonable Unite union protection

Cons

Swathes of uncaring upper management Poor organisation Lack of Mental Health awareness

5.0

Jun 11, 2025

Overall great place to work

Renewal sales representative

Recommend

CEO approval

Business Outlook

Pros

Commission structures and bonuses are easy to hit once you have worked for a couple months. Fast pace and there is always something to do. Everyday is different. Pay is good for the job role. Free hot drinks Cafe and food served every week day including hot food. Free Parking on site All the seniors and managers are lovely and very supportive. There are many incentives and party's for hard work and hitting targets. Lovely modern office and its always clean and toilets are nice. Good equipment and work space when working.

Cons

Work life balance, you can work 6 day weeks as the rotas run Saturday to Saturday. Late shifts every other week and working every other Saturday and every 4 Sundays (but never a Saturday and Sunday) It can be very stressful hitting targets are sometimes you can just get unlucky as targets are based on saving people. Not many career opportunities.

4.0

Jun 11, 2025

Great Place Too Work

Renewals agent

Recommend

CEO approval

Business Outlook

Pros

-Bonus Incentives - Great Place to progress your career as a younger and older person - Teaches you the ability to work under pressure and deal with difficult situations - Great friendly work environment - Easily accessible food and drinks on site -Great support from Managers

Cons

- Can get stressful - The shift patterns - Pressure too Hit Targets - Hard to Progress

Viewing 298 - 300 of 1,050 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

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