Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at RAC?

90% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 84 reviews)); "Fun and friendly colleagues" ((in 65 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 50 reviews)); "Great team and good atmosphere" ((in 48 reviews)); "Benefits are good" ((in 39 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 35 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 19 reviews)); "pension is not market leading" ((in 9 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 9 reviews)); "lack of communication, long wait times, recovery booking delays" ((in 8 reviews))

RAC reviews

4.6

90% would recommend to a friend

(1,050 total reviews)

Dave Hobday

94% approve of CEO

85% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

4.3

Work/Life balance

RAC has an employee rating of 4.6 out of 5 stars, based on 1,050 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 24% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

Jun 25, 2025

Great place of work

Backend software engineer

Recommend

CEO approval

Business Outlook

Pros

- Friendly atmosphere and team - Great management - Good company culture - Good benefits and compensation - Good people

Cons

- Office can be quite warm - Some office facilities are cramped / dated

RAC Response

10mo

Thanks for your feedback! It’s great to hear you’re enjoying so many elements of the role. We appreciate your comments about the office environment, some of our locations are currently undergoing refreshes to improve comfort and facilities, and we’re committed to making these spaces as welcoming and functional as possible.

5.0

Jun 25, 2025

Great company to work for

Senior product manager

Recommend

CEO approval

Business Outlook

Pros

Great autonomy to do your job. Strong career progression if you have the right attitude and capability. Supportive teams and managers with a positive outlook. The capabilities within the teams are strong with significant investments in digital in recent year. Supportive and flexible working with a young familt.

Cons

high targets but they're fair

RAC Response

10mo

Thanks for your feedback. It’s great to hear you’re enjoying so much about the role 10 years on, especially with the flexibility to balance work and family life. We’re proud of the investments made in digital and the strength of our teams across the business. We appreciate your note on targets, but we’re glad to hear they feel fair. Your attitude and capability clearly make a difference, and we’re grateful for your contribution.

5.0

Jun 25, 2025

Great Company

Member of technical staff

Recommend

CEO approval

Business Outlook

Pros

Amazing support, Brilliant pension scheme, some fantastic benefits with company benefit scheme. Well Paid employees and always willing to reward hard work.

Cons

Sometimes difficult to get the work life balance correct but i think that's because of the passion of the employees wanting to get make sure our customers are ok when they breakdown

RAC Response

10mo

First of all, wow - 20 years! It’s great to hear you’re feeling supported and rewarded in your role, and that the benefits and culture are making a positive impact. We believe work-life balance and wellbeing are essential and we’re committed to supporting our colleagues in finding what works best for them, so we hope you feel that support in your day-to-day experience. Your advice to keep engaging with junior colleagues is appreciated and aligns with our ongoing commitment to staying connected across all levels of the business.

Viewing 268 - 270 of 1,050 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

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