Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at RAC?

90% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 84 reviews)); "Fun and friendly colleagues" ((in 65 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 50 reviews)); "Great team and good atmosphere" ((in 48 reviews)); "Benefits are good" ((in 39 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 35 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 19 reviews)); "pension is not market leading" ((in 9 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 9 reviews)); "lack of communication, long wait times, recovery booking delays" ((in 8 reviews))

RAC reviews

4.6

90% would recommend to a friend

(1,050 total reviews)

Dave Hobday

94% approve of CEO

85% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

4.3

Work/Life balance

RAC has an employee rating of 4.6 out of 5 stars, based on 1,050 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 24% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

Jun 25, 2025

A great place to work

Engineer

Recommend

CEO approval

Business Outlook

Pros

The majority of colleagues ,Just want to their do their for colleagues and members alike.

Cons

Can be challenging at times.

RAC Response

11mo

Thank you for your feedback. It’s wonderful to hear you value the commitment your colleagues show to each other and to our members. We’re always focused on supporting all our teams as best we can and appreciate you taking the time to share your thoughts. Thanks again.

5.0

Jun 25, 2025

Great company to work for. Left alone in my job unless I need help. When I do it’s at the end of a phone.

Recovery specialist

Recommend

CEO approval

Business Outlook

Pros

Lone worker, money ok. Satisfaction of helping people.

Cons

Technical issues sometimes send you to jobs you can’t do.

RAC Response

11mo

Thank you for your feedback. We’re glad to hear you find satisfaction in helping people and appreciate the flexibility of lone working. We’re aware of the technical challenges at times and continue to work on improving the systems to better support your role. Thanks again for sharing your experience.

5.0

Jun 25, 2025

Never had a more settled job

Patrolman

Recommend

CEO approval

Business Outlook

Pros

Start at home, finish at home Great bonus structure Every thing needed is supplied 100% support from manager The ability to travel around your area and not stuck in one place / building

Cons

Long hours on certain shifts so less time with family after finishing (i knew this from the initial interview though) Competency of others involved

RAC Response

10mo

Thanks for sharing your experience. It’s great to hear you feel well-supported in your role and are enjoying so many elements of the role. We understand that some shifts can run long from time to time, which can impact personal time, and we really appreciate the effort our teams put in when customer-demand is high. Your suggestion to help non-patrol colleagues better understand the realities of frontline work is a valuable one. Bridging that gap is important, and we’ll make sure your feedback is shared with the relevant teams. Thanks again for your contribution - it’s insights like yours that help us continue to improve.

Viewing 265 - 267 of 1,050 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

RAC reviews

Ratings by category

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A great place to work

Great company to work for. Left alone in my job unless I need help. When I do it’s at the end of a phone.

Never had a more settled job

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