Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at RAC?

90% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Manager (17) , Roadside Technician (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 86 reviews)); "Fun and friendly colleagues" ((in 64 reviews)); "Great team and community in the company" ((in 47 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 46 reviews)); "Benefits are good" ((in 36 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 37 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 20 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 11 reviews)); "Unrealistic expectations on working hours, employees in support functions are not considered of value to the business, unethical behaviours from exec and senior management, manual processing, poor technology set up which causes daily problems, bullying and blame culture, behind market pay, extremely poor pension scheme which is not explained to new starters so caught by surprise once joined." ((in 9 reviews)); "lack of communication, long wait times, recovery booking delays" ((in 6 reviews))

RAC reviews

Compare reviews

4.5

90% would recommend to a friend

(1,046 total reviews)

Dave Hobday

94% approve of CEO

86% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

4.3

Work/Life balance

RAC has an employee rating of 4.5 out of 5 stars, based on 1,046 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

1.0

Mar 15, 2026

Sell sell sell

Patrolman

Recommend

CEO approval

Business Outlook

Pros

Good benefits ie sick pay, pension

Cons

Constant pressure from your manager to sell batteries, oil & mobile mechanics services

RAC Response

2mo

Thank you for sharing your feedback, and for the many years you spent with the RAC. It’s good to hear that you valued the benefits and support during your time with us. We also appreciate your comments around sales expectations. While recommending relevant products and services is part of supporting our members, it should always sit alongside delivering safe, timely and high‑quality roadside assistance. Our brand values remain at the heart of everything we do, and they continue to guide how we support our members and our colleagues. Your points about investing in skilled people, strong training and consistently getting to members quickly are important, and we’re committed to strengthening these areas - with some great advancements underway within patrol really soon! Thank you again for your feedback and for the contribution you made during your time with the RAC.

5.0

Mar 10, 2026

Great Place to work

Academy trainer

Recommend

CEO approval

Business Outlook

Pros

Forward thinking, Focused on greatness, supportive.

Cons

Personally find it hard to find any cons.

RAC Response

2mo

Thank you for your fantastic feedback and for your long service with us. It’s great to hear you find RAC forward‑thinking, supportive and focused on doing things the right way. We’re really proud of the culture we’re building, and it’s brilliant to know it’s reflected in your experience.

3.0

Mar 8, 2026

It's just okay.

Sales & service executive

Recommend

CEO approval

Business Outlook

Pros

Relaxed workplace environment, modern office, excellent job security.

Cons

No clear path for progression, unattainable targets, very little flexibility, poor communication from the top down.

RAC Response

2mo

Thank you for sharing your experience, and for your 3 years with us. we appreciate everything you do. We’re glad you value the relaxed environment, modern office and job security In regards to progression, while we hear it hasn’t felt clear for you, there are multiple progression routes and resources available — from career pathways and internal vacancies to learning modules and mentoring. We’d really encourage you to explore these on The Hub, and have a conversation with your manager about your goals and next steps so we can support you with a tailored plan. We take all your points on board, thank you again for the candid feedback; it helps us improve.

Viewing 25 - 27 of 1,046 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

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Sell sell sell

Great Place to work

It's just okay.

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