Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at RAC?

90% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Manager (17) , Roadside Technician (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 86 reviews)); "Fun and friendly colleagues" ((in 64 reviews)); "Great team and community in the company" ((in 47 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 46 reviews)); "Benefits are good" ((in 36 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 37 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 20 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 11 reviews)); "Unrealistic expectations on working hours, employees in support functions are not considered of value to the business, unethical behaviours from exec and senior management, manual processing, poor technology set up which causes daily problems, bullying and blame culture, behind market pay, extremely poor pension scheme which is not explained to new starters so caught by surprise once joined." ((in 9 reviews)); "lack of communication, long wait times, recovery booking delays" ((in 6 reviews))

RAC reviews

4.5

90% would recommend to a friend

(1,047 total reviews)

Dave Hobday

94% approve of CEO

86% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

4.3

Work/Life balance

RAC has an employee rating of 4.5 out of 5 stars, based on 1,047 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

3.0

Mar 8, 2026

It's just okay.

Sales & service executive

Recommend

CEO approval

Business Outlook

Pros

Relaxed workplace environment, modern office, excellent job security.

Cons

No clear path for progression, unattainable targets, very little flexibility, poor communication from the top down.

RAC Response

2mo

Thank you for sharing your experience, and for your 3 years with us. we appreciate everything you do. We’re glad you value the relaxed environment, modern office and job security In regards to progression, while we hear it hasn’t felt clear for you, there are multiple progression routes and resources available — from career pathways and internal vacancies to learning modules and mentoring. We’d really encourage you to explore these on The Hub, and have a conversation with your manager about your goals and next steps so we can support you with a tailored plan. We take all your points on board, thank you again for the candid feedback; it helps us improve.

5.0

Mar 7, 2026

Best thing i've ever done!

Rac apprentice patrol

Recommend

CEO approval

Business Outlook

Pros

- Great education staff and mentors - Earn while you learn - Perfect blend of independence with ample oppurtunity to grow - Wellbeing support - Flexibilty and diversity of jobs meaning you dont get bored

Cons

Shift work isnt for everyone but you recieve rosters well in advance so you have ample time to plan out of work activities

RAC Response

2mo

Thank you so much for taking the time to share this fantastic review, we’re thrilled to hear that joining the RAC has been such a positive experience for you. It’s great to know that our apprenticeship programme and team are giving you the support, development and real-world experience you were hoping for. We’re especially pleased that you’re enjoying the balance of independence and growth opportunities, as well as the variety of work our patrol roles offer. Thanks again for your feedback and for everything you bring to the RAC!

5.0

Mar 6, 2026

RAC Academy

Apprentice

Recommend

CEO approval

Business Outlook

Pros

very great apprenticeship, Andy is such a good manager.

Cons

Wish i started my apprenticeship last year

RAC Response

2mo

Thanks for your review, it's fantastic to hear you're loving your apprenticeship with us, and we agree - Andy is a fantastic manager! Thank you for choosing us to start your career, we hope you're with us for many years to come.

Viewing 28 - 30 of 1,047 Reviews

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Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

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Best thing i've ever done!

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