Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at RAC?

90% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 83 reviews)); "Fun and friendly colleagues" ((in 64 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 47 reviews)); "Great team and good atmosphere" ((in 45 reviews)); "Benefits are good" ((in 38 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 35 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 21 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 9 reviews)); "Not the best pension or benefits" ((in 8 reviews)); "lack of communication, long wait times, recovery booking delays" ((in 8 reviews))

RAC reviews

4.6

90% would recommend to a friend

(1,050 total reviews)

Dave Hobday

94% approve of CEO

85% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

4.3

Work/Life balance

RAC has an employee rating of 4.6 out of 5 stars, based on 1,050 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 24% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

4.0

Jun 27, 2025

RAC

Technical recruitment manager

Recommend

CEO approval

Business Outlook

Pros

Good support and benefits, when needed the business is there for you, great opportunities for progression if you put yourself out there, the harder you work the opportunity to earn more is there.

Cons

Different departments can run differently to others and you can be overlooked/forgotten about. Can be long shifts depending on where you work.

RAC Response

11mo

Thank you for taking the time to leave a review. It’s great to hear you’ve felt supported and recognise the opportunities available to progress and develop. We appreciate your feedback around consistency across departments and shift patterns - it’s something we continue to work on to ensure everyone has a positive and fair experience. Thanks again for sharing your thoughts.

5.0

Jun 26, 2025

Great place to work for rapid career development

Senior pricing analyst

Recommend

CEO approval

Business Outlook

Pros

Fast paced, but never to the point where you end up needing to do long hours. Rewards are frequently reviewed and benchmarked vs the market. Fairly distributed based on performance. Flexible work hours providing you get your work done

Cons

Bristol office gets too hot in summer Some of the corporate talk wider group updates can be cringe. You get used to it though

RAC Response

11mo

Thank you for taking the time to leave a review. It’s great to hear you’re enjoying the pace, flexibility and how we recognise performance. We've noted your comment on the Bristol office heat in the summer and we’ll flag that with Facilities. Appreciate you sharing your feedback!

5.0

Jun 26, 2025

So happy I joined the RAC

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

really supportive environment, everyone is so welcoming and can't do enough to help you. I get the feeling that everyone is driving towards a common goal which is really nice and makes you want to grow and progress with the team

Cons

At the moment, I haven't come across any

RAC Response

11mo

Thank you for such a positive review! We’re really pleased to hear you feel supported and welcomed, and that the team spirit inspires you to grow. It’s exactly the kind of environment we strive to create. Thanks again for sharing your experience!

Viewing 259 - 261 of 1,050 Reviews

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Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

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