Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at RAC?

90% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 83 reviews)); "Fun and friendly colleagues" ((in 64 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 47 reviews)); "Great team and good atmosphere" ((in 45 reviews)); "Benefits are good" ((in 38 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 35 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 21 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 9 reviews)); "Not the best pension or benefits" ((in 8 reviews)); "lack of communication, long wait times, recovery booking delays" ((in 8 reviews))

RAC reviews

4.6

90% would recommend to a friend

(1,050 total reviews)

Dave Hobday

94% approve of CEO

85% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

4.3

Work/Life balance

RAC has an employee rating of 4.6 out of 5 stars, based on 1,050 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 24% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

4.0

Jul 4, 2025

Not bad

Vehicle technician

Recommend

CEO approval

Business Outlook

Pros

Working for the RAC paid the bills and was pretty fair.

Cons

Working outside wasn't the best.

RAC Response

10mo

Thanks for your feedback. We’re glad to hear you found the role fair and appreciated the opportunity. Working outdoors is a core part of our Roadside and Mobile Mechanic roles, and we aim to make that clear from the outset so colleagues know what to expect, with improvements in our candidate journey enhancing this. We also appreciate your comments around staff feedback - listening and learning from our teams is key to improving how we work, and your input helps us do just that. If you have any further feedback, please feel free to reach out to our People Team (HR) who will be happy to support.

5.0

Jun 30, 2025

fun fun fun

Manager

Recommend

CEO approval

Business Outlook

Pros

helping people each day gives me a clear soul meet lots of different people

Cons

hrs can be unsociable as 24 rs 365 business

RAC Response

11mo

Thanks so much for your review, we're so glad you've enjoyed working with us over the last 10 years and finding it a place where you can make a meaningful difference every day. It’s great to hear how much you value helping others and connecting with such a wide range of people. We understand that the nature of a 24/7 business can bring challenges, and we’re continually looking at ways to support our team around that.

5.0

Jun 30, 2025

Daf

Incident manager

Recommend

CEO approval

Business Outlook

Pros

Everyone works as a team to carry out all outstanding tasks and we all help eachother when needed , the team managers make it a comfortable work space and make it an enjoyable time to work

Cons

The hours of work are a bit much I feel like we should have more of a say it what flexibility we have for the hours as working late until 10:00 is too much and I have voiced this concern too

RAC Response

11mo

Thank you for your feedback. It’s great to hear you feel supported by your team and managers - that’s really important to us. We appreciate you raising your thoughts around working hours too. It’s something we continue to review and feedback like yours is valuable in those conversations. Thanks again for sharing.

Viewing 256 - 258 of 1,050 Reviews

Jobs at RAC

FRONT DESK

Olive Branch, MS

View job

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

Olive Branch, MS

View job

RAC

RAC reviews

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Ratings by demographic groups

Reviews by job title

Not bad

fun fun fun

Daf

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