RAC reviews

Thanks for taking the time to share this – especially after more than 10 years with the RAC. That kind of experience really matters, so it’s tough to read how you’re feeling about things right now. We’re glad you’ve called out that pay is reliable, but it’s clear from your comments that something isn’t sitting right when it comes to how patrol and SMR are working together. That’s not the experience we want for our technicians. As you know, SMR is still relatively new and continuing to grow, so there’s a real focus on getting that balance right and making sure it works for everyone. First and foremost, we’re here to help members get the service they need, and to create a workplace you can feel proud to be part of. Your point around being a mechanic, not a salesperson, is heard. As we keep developing how we approach the relationship between patrol and SMR, feedback like this is important in helping us shape things in the right way. As you’re currently with us, we’d really encourage you to speak with your line manager or reach out to People Services if you’d prefer. It gives us the chance to properly understand your experience and see where we can support and improve things for you alongside Operations. Thanks again for being open – it’s genuinely appreciated.

Thanks for taking the time to share this – it’s really appreciated. It’s great to hear you’re enjoying the benefits and see the RAC as a good place to work. At the same time, we know busy breakdown periods can be tough, and it can feel particularly intense in a contact centre environment when demand is high. Creating a more balanced and supportive experience during those peak times is something we’re always working on, whether that’s through better planning, support on shift, or making sure the right help is in place when it’s needed most. Thanks again for your feedback – it helps us understand where we’re getting it right and where we need to keep improving.