Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at RAC?

90% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 89 reviews)); "Colleagues are great and the workplace is relaxed not stressful." ((in 65 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 45 reviews)); "Great team and good atmosphere" ((in 40 reviews)); "Benefits are good" ((in 40 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 37 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 20 reviews)); "No career progression" ((in 9 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 9 reviews)); "Clear and direct communication helps create a performance culture but again might not suit all personality types" ((in 6 reviews))

RAC reviews

4.6

90% would recommend to a friend

(1,050 total reviews)

Dave Hobday

94% approve of CEO

85% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

4.3

Work/Life balance

RAC has an employee rating of 4.6 out of 5 stars, based on 1,050 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 24% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

1.0

Sep 7, 2015

People just disappear

Marketing

Recommend

CEO approval

Business Outlook

Pros

Nice coffee Peer group generally nice people

Cons

Propositions are poor. Promotional activity ad hoc and rushed. Don't understand customer needs in an evolving market place. Don't listen to customers.

3.0

Jan 7, 2015

Field Sales Agent

Sales agent

Recommend

CEO approval

Business Outlook

Pros

With the backing of one of the most respected car breakdown services in the UK you represent the company as a self-employed agent. The RAC provide basic training at their Head Office, all uniform and materials and paid-for sites from which to operate - usually supermarkets, motorway service areas, town centres etc. There is a degree of freedom in hours of work, given that they have an expectation of results. They also give ongoing training and coaching and a payment system based on commission only which is competitive. You become part of a dedicated team and there is a lot of buddy support. The work gives you freedom and self-management opportunities not often experienced today.

Cons

Working conditions can be unpleasant in the winter months if you find yourself outdoors. Sales are becoming harder to get as banks, insurance companies, new car deals etc., all try to offer competitive products. Being self-employed you need to allow for unpaid sick leave, pension and holidays and ensure that you are in compliance with income tax payments. You also have to provide your own transport for which you get no travel expenses.

5.0

Jun 17, 2026

Amazing recruitment team dedicated to finding top talent

Recruitment specialist

Recommend

CEO approval

Business Outlook

Pros

The recruitment team are absolutely amazing to work with. They are dedicated and committed to finding the best of the best to work for the RAC!

Cons

Hard to find any cons!

RAC Response

1d

Thanks so much for taking the time to leave this review - it really means a lot. It’s great to hear how supported you feel by the recruitment team. There’s a lot of care that goes into finding the right people for the RAC, so it’s brilliant to see that coming through in your experience day to day. We also appreciate the note about there being “hard to find any cons” – we’ll do our best to keep it that way. And your message to management hasn’t gone unnoticed! Thanks again for sharing, and for everything you’re bringing to the team.

Viewing 247 - 249 of 1,050 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

RAC reviews

Ratings by category

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Reviews by job title

People just disappear

Field Sales Agent

Amazing recruitment team dedicated to finding top talent

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