Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at RAC?

90% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 83 reviews)); "Fun and friendly colleagues" ((in 64 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 47 reviews)); "Great team and good atmosphere" ((in 45 reviews)); "Benefits are good" ((in 38 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 35 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 21 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 9 reviews)); "Not the best pension or benefits" ((in 8 reviews)); "lack of communication, long wait times, recovery booking delays" ((in 8 reviews))

RAC reviews

4.6

90% would recommend to a friend

(1,050 total reviews)

Dave Hobday

94% approve of CEO

85% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

4.3

Work/Life balance

RAC has an employee rating of 4.6 out of 5 stars, based on 1,050 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 24% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

Jul 9, 2025

RAC THE BEST PLACE TO WORK

Senior customer care executive

Recommend

CEO approval

Business Outlook

Pros

Great team and support network! from Senior Leadership to Management and the workforce! There is always someone to help and support and a company with great benefits! Hybrid Working / Free Car Park - RAC Flex - Health & Wellbeing support

Cons

Difficult to park on some days, food choices in cafe can be better

RAC Response

11mo

Hi, thank you so much for your review and your 10 years of working with us. We're so glad to hear that you feel we're the best place to work, wow! We know that parking at our Bescot office can be a bit tricky sometimes, we're working hard with our teams to get some additional parking solutions that should be coming soon - in the meantime, if you have trouble parking, please do let the Reception team know and they will support with a temporary solution for you.

5.0

Jul 9, 2025

Great place to work

Customer care executive

Recommend

CEO approval

Business Outlook

Pros

Accessible location Competitive pay Career opportunities Great people

Cons

Fast paced environment Difficult to park on site

RAC Response

11mo

Thank you for your review, it's great to hear you think we're a great place to work and you've got so many pros - we're really proud of our colleagues for creating such a fantastic place to work and supporting the drive for opportunities and competitive packages. We're currently working with our teams to get some additional parking solutions that should be coming soon - in the meantime, if you have trouble parking, please do let the Reception team know and they will support with a temporary solution for you.

5.0

Jul 9, 2025

Positive work environment

Customer care executive

Recommend

CEO approval

Business Outlook

Pros

Working as part of a team to improve customer experience Managing our own cases and being able to make decisions Having a positive work environment with people around to support and nurture knowledge and skills

Cons

Fast paced environment can have some challenges at times

RAC Response

11mo

Thanks so much for taking the time to leave this review — it really means a lot. We're so glad to hear you've had a positive experience working at RAC and that the supportive team environment has made a difference for you. We think it's really important that you have the autonomy to make decisions and manage your own cases and so it's great to hear that's a real pro in your role. We know that the fast-paced nature of RAC is sometimes a bit of a challenge, it definitely keeps us on our toes, but we’re always looking for ways to make things smoother where we can.

Viewing 247 - 249 of 1,050 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

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RAC THE BEST PLACE TO WORK

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