Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at RAC?

90% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 83 reviews)); "Fun and friendly colleagues" ((in 64 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 47 reviews)); "Great team and good atmosphere" ((in 45 reviews)); "Benefits are good" ((in 38 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 35 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 21 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 9 reviews)); "Not the best pension or benefits" ((in 8 reviews)); "lack of communication, long wait times, recovery booking delays" ((in 8 reviews))

RAC reviews

4.6

90% would recommend to a friend

(1,050 total reviews)

Dave Hobday

94% approve of CEO

85% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

4.3

Work/Life balance

RAC has an employee rating of 4.6 out of 5 stars, based on 1,050 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 24% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

4.0

Jul 16, 2025

Like minded people

Call center customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good people Friendly colleagues Monday-Friday

Cons

High work load Support structure

RAC Response

10mo

Thanks for your feedback. It’s great to hear you’re enjoying the team atmosphere and work schedule. We recognise that a customer demand-led workload and the support structure can sometimes be challenging, and we’re continuously working to improve how we support colleagues across the business. If you'd like to explore this further, please do raise it in your 1-2-1s or reach out to the People Team - support is always available, and we’re here to help.

4.0

Jul 16, 2025

decent place to work

Software developer

Recommend

CEO approval

Business Outlook

Pros

Working on new tech, in a quick paced environment

Cons

Not the best pension or benefits

RAC Response

11mo

Thanks so much for leaving your review, we appreciate all comments. I am glad you enjoy the quick paced environment, something I enjoy too. Benefits is always something we are reviewing, so appreciate the feedback. Thanks again :)

5.0

Jul 14, 2025

roadside

Patrolman

Recommend

CEO approval

Business Outlook

Pros

Working as an RAC Patrolman offers a varied and rewarding experience, combining hands-on mechanical work with excellent opportunities for independent problem-solving. You’ll work with a fully equipped company vehicle, handling a wide range of roadside breakdowns and repairs, while delivering outstanding customer service in often challenging situations. The role provides ongoing technical training to keep skills up to date with the latest vehicle technologies, and the support of a trusted, established brand. It’s a role that offers both job security and career progression, with competitive pay and valuable benefits.

Cons

Demanding Shift Patterns: Often required to work irregular hours, including nights, weekends, and holidays, which can impact personal and social life. Work-Life Balance Challenges: Due to the nature of the job and shift requirements, maintaining a consistent routine outside work can be difficult

RAC Response

10mo

First of all, we just want to thank you for taking the time to share such a comprehensive and insightful review. It’s fantastic to hear that you find the Patrol role varied, rewarding, and well-supported - especially in terms of training, equipment, and recognition. We’re proud of the work our Patrol colleagues do every day, often in challenging conditions and it’s great to see that reflected in your experience. We also appreciate your feedback around shift patterns and career progression for field-based colleagues. You’ve raised some important points, and we’re committed to exploring more flexible development opportunities and clearer progression pathways to ensure everyone feels supported and empowered in their career. Your suggestions are incredibly valuable and will be shared with the relevant teams to investigate how we can improve.

Viewing 244 - 246 of 1,050 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

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Like minded people

decent place to work

roadside

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