Positive work environment - Customer Care Executive RAC Employee Review

5.0
Jul 9, 2025
Recommend
CEO approval
Business Outlook

Pros

Working as part of a team to improve customer experience Managing our own cases and being able to make decisions Having a positive work environment with people around to support and nurture knowledge and skills

Cons

Fast paced environment can have some challenges at times

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RAC Response
11mo
Thanks so much for taking the time to leave this review — it really means a lot. We're so glad to hear you've had a positive experience working at RAC and that the supportive team environment has made a difference for you. We think it's really important that you have the autonomy to make decisions and manage your own cases and so it's great to hear that's a real pro in your role. We know that the fast-paced nature of RAC is sometimes a bit of a challenge, it definitely keeps us on our toes, but we’re always looking for ways to make things smoother where we can.

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5.0
Nov 25, 2025
Recommend
CEO approval
Business Outlook

Pros

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Cons

Last minute changes, hours dropped at last minute

4.0
Jan 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Love working with people daily

Cons

Long hours but 2 days off weekly

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