Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at RAC?

90% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 89 reviews)); "Colleagues are great and the workplace is relaxed not stressful." ((in 65 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 45 reviews)); "Great team and good atmosphere" ((in 40 reviews)); "Benefits are good" ((in 40 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 37 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 20 reviews)); "No career progression" ((in 9 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 9 reviews)); "Clear and direct communication helps create a performance culture but again might not suit all personality types" ((in 6 reviews))

RAC reviews

4.6

90% would recommend to a friend

(1,050 total reviews)

Dave Hobday

94% approve of CEO

85% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

4.3

Work/Life balance

RAC has an employee rating of 4.6 out of 5 stars, based on 1,050 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 24% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

3.0

Aug 9, 2025

A decent job, but have to be the right person for it

Customer expert

Recommend

CEO approval

Business Outlook

Pros

- generous base pay with added OTE - friendly atmosphere - great benefits e.g. blue light card and other discounts

Cons

- unrealistic targets - can be very stressful - training is in a classroom setting and focuses on the products they offer. You’re expected to go out on the floor after training and immediately start taking phone calls despite having no training on the phone systems. - You are tracked on EVERYTHING. You are allocated a certain amount of time for toilet breaks etc. - Work life balance isn’t great

RAC Response

10mo

Thank you for sharing your experience. We're glad to hear the team atmosphere, pay, and benefits have been positive for you. We know target-based roles can be challenging, especially during busy periods, and we’re truly grateful for the dedication our customer service teams show. We're sorry to hear it's felt stressful at times but please know, your feedback is important and helps us improve how we support our people. If you'd like to talk more, please reach out to your line manager or the People Team - we’re here to help.

5.0

Aug 8, 2025

Review of RAC

Customer expert

Recommend

CEO approval

Business Outlook

Pros

Great company to work in

Cons

No cons in this company.

5.0

Aug 8, 2025

Fast paced but rewarding environment

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

RAC has well structured and supportive management. If you work in Bristol office specifically in GRC (group risk compliance) department, they're all very warm and welcoming. There's also a lot of flexibility in how you work in the style that brings out your best performance. The environment is fast paced, so it's something to be ready for but it keeps the work interesting. Lastly, your effort will never goes unnoticed here. Everyone is appreciative and CEO Dave Hobday takes time to personally acknowledge outstanding performance.

Cons

6 months in, I haven't found a single real, significant negative. Sometimes it gets really busy, but that's part of the pace and energy of the role.

RAC Response

10mo

Thank you for your review - it’s great to hear you’ve had such a positive experience so far. We’re really proud of the supportive and flexible culture we’ve built, and it’s encouraging to know it’s making a difference. We appreciate your comments about the fast-paced environment, we know it can be a challenge at times, it reflects the nature of our industry and our commitment to meeting customer needs. Thanks again!

Viewing 229 - 231 of 1,050 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

RAC reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

A decent job, but have to be the right person for it

Review of RAC

Fast paced but rewarding environment

Jobs at RAC

RAC reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

RAC reviews FAQs

Jobs at RAC