Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at RAC?

90% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 89 reviews)); "Colleagues are great and the workplace is relaxed not stressful." ((in 65 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 45 reviews)); "Great team and good atmosphere" ((in 40 reviews)); "Benefits are good" ((in 40 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 37 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 20 reviews)); "No career progression" ((in 9 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 9 reviews)); "Clear and direct communication helps create a performance culture but again might not suit all personality types" ((in 6 reviews))

RAC reviews

4.6

90% would recommend to a friend

(1,050 total reviews)

Dave Hobday

94% approve of CEO

85% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

4.3

Work/Life balance

RAC has an employee rating of 4.6 out of 5 stars, based on 1,050 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 24% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

3.0

Aug 7, 2025

My time at the RAC

Tactical resource planner

Recommend

CEO approval

Business Outlook

Pros

Amazing benefits Stable position Sense of community

Cons

Not the most helpful for parents or those that have dependants Can be extremely stressful at times Employees become like family but Management not the best

RAC Response

10mo

Thank you for taking the time to share your feedback. We're really pleased to hear you value the benefits, stability, and strong sense of community. We also recognise the concerns you've raised around support for parents, stress levels, and management empathy. If you'd prefer to speak with someone other than your line manager, we encourage you to reach out to the People Team (HR), who are here to support you. Your wellbeing and work-life balance are important to us, and we’re committed to making ongoing improvements in these areas. We’d also like to highlight that we offer a range of wellbeing resources, including a 24/7 confidential support service (details can be found on The Hub) and we’re continuing to expand these offerings.

4.0

Aug 6, 2025

good

Customer service specialist

Recommend

CEO approval

Business Outlook

Pros

good teammates and good hours

Cons

gets busy n customers get annoyed, you get the wrong side of it as the call handler

RAC Response

10mo

Thanks for your review. We're glad to hear you’re enjoying the team dynamic and working hours. We understand that dealing frustrated customers in busy periods can be tough sometimes and we really appreciate everything you do every day to keep our customers updated and calm. We want to reassure you, our mobile and roadside mechanics are a constantly growing and vital part of our operation, and we’re always looking at ways to strengthen resources on the road to better support both our colleagues and our customers.

5.0

Aug 4, 2025

Thriving company to work for

Procurement manager

Recommend

CEO approval

Business Outlook

Pros

25 years in . Great place to work. Hybrid working, good working conditions and benefits.

Cons

I don't have any complaints

RAC Response

10mo

wow, 25 years! It’s great to hear you’ve had such a positive experience over the years and are still enjoying working with us. Thank you so much for the review.

Viewing 232 - 234 of 1,050 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

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My time at the RAC

good

Thriving company to work for

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