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      RAC

      Engaged Employer

      RAC reviews

      4.6

      90% would recommend to a friend

      (1,049 total reviews)
      avatar

      Dave Hobday

      94% approve of CEO

      85% positive business outlook

      Ratings by category

      4.7

      Diversity & inclusion

      4.5

      Culture & values

      4.4

      Senior management

      4.4

      Compensation and benefits

      4.4

      Career opportunities

      4.3

      Work/Life balance

      RAC has an employee rating of 4.6 out of 5 stars, based on 1,049 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 24% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      2.0
      Aug 24, 2025

      Underpaid and pushed too hard

      Patrolman
      Recommend
      CEO approval
      Business Outlook

      Pros

      Every day is different, given your own van.

      Cons

      Underpaid. Pushed so hard to meet KPIs that members often don’t get the correct service. Unsociable hours, constantly phoned by resourcing asking for more hours. Spend more of the day battling with the office to try and get the member the level of service they actually deserve.

      avatar
      RAC Response
      9mo
      Thank you for sharing your feedback, it’s really important to us to hear both the positives and the challenges. We’re glad to hear you enjoy the variety in your day-to-day role. We know that working in a customer-demand driven environment can be intense, and we’re sorry to hear that the pressure around KPIs and scheduling has impacted your experience. Your comments about member service and internal processes are taken seriously and our patrol teams are committed to reviewing how we can better support our patrols while maintaining high standards of care for our members. We also appreciate your advice to management. Striking the right balance between performance measurement and service quality is something we’re continuously working on and feedback like yours helps us understand where we need to improve. Thanks again for taking the time to share your thoughts.
      4.0
      Aug 23, 2025

      Strong brand, great people – but stagnation makes sales tough

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong Brand Recognition – The RAC name carries significant weight with customers, opening doors and lending credibility in sales conversations. Supportive Immediate Team – Day-to-day colleagues are committed, professional, and genuinely want to deliver good outcomes for customers. Job Security & Benefits – As part of a large, established organisation, there’s stability and competitive employment terms compared to smaller companies Customer Trust – Longstanding relationships and customer confidence in the RAC’s heritage make retention easier.

      Cons

      Operational Friction – Basic processes are cumbersome, often creating frustration for customers and internal teams. Dedicated Customer Success Function – Retention and upsell opportunities are often missed due to the absence of structured customer success support. Internal Bureaucracy – Being part of a larger corporation sometimes stagnates decision-making Pressure Without Enablement – High sales targets are set, but often without the marketing, product, or operational support needed to realistically hit them.

      avatar
      RAC Response
      9mo
      Thank you for taking the time to share your experience and insights. It’s great to hear so many things you enjoy about your role and RAC. These are all things we’re proud of, and it’s encouraging to know they’ve made a difference in your time here. We also appreciate your honest feedback around some of the operational challenges. We’re actively working across management in the business to improve how we enable our teams - especially when it comes to sales performance, customer success, and decision-making agility. Thanks again for your continued contribution and for helping us grow stronger.
      5.0
      Aug 22, 2025

      Great opportunities for career development

      Head of technology delivery
      Recommend
      CEO approval
      Business Outlook

      Pros

      Having started 24 years ago in the contact centre, RAC has provided me the opportunities to develop myself and my career, so I am now in a Head of Role. Along the way I've worked in 3 different divisions and gained a vast amount of experience. When people ask me why I've stayed so long I say the following... The people, because they have a can-do service orientated attitude. The place, because it's allowed me to progress and kept me continually interested and challenged. The performance, because the organisation continues to grow and smash it's targets year after year and it's great to be a part of a winning team.

      Cons

      You need to be the kind of person who is prepared to be challenged by workload and can pivot when priorities change.

      avatar
      RAC Response
      9mo
      Thank you for sharing your incredible journey with RAC; 24 years is a remarkable milestone! It’s great to hear how your career’s grown from the contact centre to a Head-of-Role, with experience across different areas too. Stories like yours really show what’s possible at RAC and are a great inspiration for others looking to grow here. Your reflections on the people, opportunities, and performance truly capture what makes RAC special. We also appreciate your honest note about the pace and shifting priorities. As a customer-demand driven organisation, we know things can move quickly, and it’s great to hear that you’ve embraced that challenge and thrived within it. Thank you again for being such a valued part of the RAC team, we’re lucky to have you!
      Viewing 211 - 213 of 1,049 Reviews
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      Glassdoor has 1,117 RAC reviews submitted anonymously by RAC employees. Read employee reviews and ratings on Glassdoor to decide if RAC is right for you.