Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at RAC?

90% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 87 reviews)); "Colleagues are great and the workplace is relaxed not stressful." ((in 65 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 46 reviews)); "Great team and good atmosphere" ((in 45 reviews)); "Benefits are good" ((in 34 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 35 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 21 reviews)); "No career progression" ((in 9 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 9 reviews)); "Not the best pension or benefits" ((in 8 reviews))

RAC reviews

4.6

90% would recommend to a friend

(1,049 total reviews)

Dave Hobday

94% approve of CEO

85% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

4.3

Work/Life balance

RAC has an employee rating of 4.6 out of 5 stars, based on 1,049 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 24% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

Sep 16, 2025

RAC - BAC Manchester

Ops lead

Recommend

CEO approval

Business Outlook

Pros

The RAC is more than just a roadside assistance brand! It has ambition! Every day I come in to work I feel supported and have a great team around me. The management in Manchester is approachable and forward-thinking. There’s a clear vision for growth across all areas which we have seen over the last few years and we are seeing this more and more with the technology we are introducing. Being part of such a well-known and respected name in the UK feels rewarding and energizing. Great facilities, including free onsite parking!

Cons

We are a large organisation and sometimes change can take time. All the good intentions are there to make things big, better and broader!

RAC Response

9mo

Thank you for the fantastic feedback! It’s great to hear how supported and energised you feel and we’re proud of the ambition and progress happening across Manchester and our other offices. We agree: investing in our people and technology is key to building an even stronger future so there's no chance we're slowing down!

5.0

Sep 16, 2025

Fantastic Company

Recovery team manager

Recommend

CEO approval

Business Outlook

Pros

I've been with RAC for nearly 20 years, and I can honestly say it's been an incredibly rewarding journey. The company has always supported me—both professionally and personally—and provided fantastic opportunities for growth and progression. The culture is positive, the leadership is approachable, and the commitment to employee development is second to none. I feel genuinely valued here and would 100% recommend RAC to anyone looking for a fulfilling and long-term career.

Cons

I don't have any at present

RAC Response

9mo

Thank you for your kind words and nearly 20 years of dedication, wow! We're thrilled to hear how rewarding your journey has been and that you feel genuinely valued. Your experience reflects the culture we strive for -supportive, positive, and full of opportunity.

5.0

Sep 16, 2025

Best job I’ve had!!

Rrecovery specialist

Recommend

CEO approval

Business Outlook

Pros

flexible, Great Bosses, Modern fleet, Amazing Equipment, great benefits, fantastic rates of pay, encouraging Management, free uniform, Great training, good work life balance,

Cons

Some Difficult members, can have some difficult locations for pickup & drop off.

RAC Response

9mo

wow, thanks for the glowing review! We're so glad to hear you're enjoying the role, the equipment, and the support from your team. It’s great to know the flexibility and benefits are making a real difference. We appreciate your honesty about the challenges too - rest assured, we’re always working to improve to support on these situations. Keep up the great work!

Viewing 172 - 174 of 1,049 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

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RAC - BAC Manchester

Fantastic Company

Best job I’ve had!!

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