Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at RAC?

90% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 87 reviews)); "Colleagues are great and the workplace is relaxed not stressful." ((in 65 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 46 reviews)); "Great team and good atmosphere" ((in 45 reviews)); "Benefits are good" ((in 34 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 35 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 21 reviews)); "No career progression" ((in 9 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 9 reviews)); "Not the best pension or benefits" ((in 8 reviews))

RAC reviews

4.6

90% would recommend to a friend

(1,049 total reviews)

Dave Hobday

94% approve of CEO

85% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

4.3

Work/Life balance

RAC has an employee rating of 4.6 out of 5 stars, based on 1,049 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 24% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

Sep 17, 2025

A rewarding career journey, with diverse growth opportunities

Customer experience lead

Recommend

CEO approval

Business Outlook

Pros

I began my career working part-time, handling inbound calls in the breakdown contact centre. From there, the development opportunities and the company’s commitment to internal growth enabled me to build a varied and fulfilling career. Over the years, I’ve had the chance to work across training, supervisory roles, Senior Management, Outsource Partnerships, Transformation initiatives — and everything in between. Each step has offered new challenges and learning experiences, and I’ve always felt supported in my progression.

Cons

Be warned - its addictive! I am 25 years and counting!

RAC Response

9mo

Thank you for sharing your incredible journey with us! It’s inspiring to see how you've grown across so many areas of the business and we’re proud to have supported your development along the way. Your passion and dedication over 25 years truly make a difference. Here’s to many more milestones ahead!

5.0

Sep 17, 2025

Historic Company to work for

Ops lead

Recommend

CEO approval

Business Outlook

Pros

The Company Values , colleagues and great conditions

Cons

Non Really as i am more than happy with my role , line manager & company.

RAC Response

9mo

Thank you for your kind words and continued dedication! We're thrilled to hear you're happy in your role and feel supported by your manager and the wider team. Here's to moving the company forward together!

4.0

Sep 16, 2025

Great place to work

Recovery worker

Recommend

CEO approval

Business Outlook

Pros

I’ve worked for the RAC for over 6 years now, I love the job because everyday is different, very self efficient which I prefer, but also if you need help It’s always there, colleagues are always happy to help. good management all very approachable and have a great understanding of our role as recovery specialists as they’ve all done the job before going into the managerial roles.

Cons

Communication from indoor staff could be better. Travel time to jobs for short tows. Spend more time messaging office staff because wrong resource has been sent.

RAC Response

9mo

Thanks for sharing your experience! It’s great to hear how much you value the variety and independence in your role, and that support from colleagues and management makes a real difference. We’ve noted your feedback on communication and resource allocation and we’ll make sure it’s shared with the right teams to look into further. Appreciate all you do!

Viewing 169 - 171 of 1,049 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

RAC reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

A rewarding career journey, with diverse growth opportunities

Historic Company to work for

Great place to work

Jobs at RAC

RAC reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

RAC reviews FAQs

Jobs at RAC