Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at RAC?

90% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 89 reviews)); "Fun and friendly colleagues" ((in 62 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 48 reviews)); "Great team and good atmosphere" ((in 44 reviews)); "Benefits are good" ((in 39 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 38 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 21 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 12 reviews)); "Not the best pension or benefits" ((in 8 reviews)); "Clear and direct communication helps create a performance culture but again might not suit all personality types" ((in 6 reviews))

RAC reviews

4.6

90% would recommend to a friend

(1,049 total reviews)

Dave Hobday

94% approve of CEO

85% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

4.3

Work/Life balance

RAC has an employee rating of 4.6 out of 5 stars, based on 1,049 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 24% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

4.0

Oct 3, 2025

A great place to work

999 call handler

Recommend

CEO approval

Business Outlook

Pros

Flexible working hours good rates of pay great overtime rates understanding managers

Cons

23.30 finishes to late not always able to get holiday when requested

RAC Response

7mo

Thanks for your feedback and for being part of RAC for the past few years. We understand that late finishes and holiday availability can be tough at times, and we truly appreciate your commitment. As a demand-led business, there are moments where operational needs require extra coverage, but we’re always looking at ways to support our teams and make workloads more manageable. Thanks again for all you do.

5.0

Oct 2, 2025

RAC Apprentice Academy

Senior apprentice leader

Recommend

CEO approval

Business Outlook

Pros

Variety in work Industry recognised qualification Supporting Colleagues skills and knowledge development structured learning in theory and hands on environment Dedicated mentorship

Cons

Fast Paced, training can mean staying away from home

RAC Response

7mo

Thanks for your review and for your long-standing contribution to RAC. It’s great to hear that the Academy offers variety and your support in developing colleagues’ skills is truly valued. We understand that training can be fast-paced and sometimes requires time away from home, and we appreciate the commitment this takes. As a demand-led business, these moments are sometimes necessary, but we’re always looking at how we can support balance and wellbeing wherever possible. Thanks again for all you do.

3.0

Sep 30, 2025

Very Mixed

Roadside patrol

Recommend

CEO approval

Business Outlook

Pros

Freedom. Helping people and the feeling that gives is the best reward

Cons

Constant targets to meet, not easy

RAC Response

8mo

Thank you for your review and for your many years of service. We're glad you found purpose in helping others, it's something we truly value. We also appreciate your feedback on targets and will continue working to support our teams in meeting expectations sustainably. Wishing you all the best.

Viewing 151 - 153 of 1,049 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

RAC reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

A great place to work

RAC Apprentice Academy

Very Mixed

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