Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at RAC?

90% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 89 reviews)); "Fun and friendly colleagues" ((in 62 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 48 reviews)); "Great team and good atmosphere" ((in 44 reviews)); "Benefits are good" ((in 39 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 38 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 21 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 12 reviews)); "Not the best pension or benefits" ((in 8 reviews)); "Clear and direct communication helps create a performance culture but again might not suit all personality types" ((in 6 reviews))

RAC reviews

4.6

90% would recommend to a friend

(1,049 total reviews)

Dave Hobday

94% approve of CEO

85% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

4.3

Work/Life balance

RAC has an employee rating of 4.6 out of 5 stars, based on 1,049 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 24% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

1.0

Sep 30, 2025

Do not recommend

Renewals and retention agent

Recommend

CEO approval

Business Outlook

Pros

Modern office Food at lunch and cafe Parking Clean in the office

Cons

Poor management Bad work life balance Pay isn’t great, targets none reachable Letting a lot of people go Very high staff turn around No career progression

RAC Response

8mo

Thank you for your feedback and for highlighting some of the positives you've experienced. We’re sorry to hear about your concerns around management, targets, and career progression. When tough decisions are made — including structural changes — they follow a rigorous and considered process, with people and long-term impact at the heart of those discussions. If you need to discuss this further, please do reach out to the People Team (HR). We’re committed to improving the employee experience and appreciate you sharing your perspective to help us do that.

5.0

Sep 30, 2025

Customer service

Customer service specialist

Recommend

CEO approval

Business Outlook

Pros

A very fast paced well organised environment. Flexible working hours and a pathway for career progression. Good management really supportive. Benefits are gppd

Cons

At times can be very stressful.

RAC Response

8mo

Thank you for your review and for the important work you do supporting our customers, especially in moments when they’re distressed or vulnerable. We know it can be a tough role at times, and your efforts are truly appreciated. If things ever feel overwhelming, please remember there’s a wide range of support available - from your line manager to resources on The Hub and other internal channels. We’re here to help you thrive. Thanks again for being part of the team.

5.0

Sep 30, 2025

Great company to work for

999 call handler

Recommend

CEO approval

Business Outlook

Pros

Since iv been with RAC I have progressed up to a specialist call taker, I enjoy coming to work and feel valued, I have a fantastic manager who always goes beyond and above for each and every one of us.

Cons

Different shift patterns can some times be challenging.

RAC Response

8mo

Thank you for your lovely review, we’re so pleased to hear you feel valued and supported, and that your manager has made such a positive impact. It’s great to see your progression and enjoyment in the role. We know shift patterns can sometimes be challenging, and we’re always looking at ways to improve flexibility and balance. Your feedback helps us keep that front of mind. Thanks again for everything you bring to the team.

Viewing 154 - 156 of 1,049 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

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Do not recommend

Customer service

Great company to work for

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