Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at RAC?

90% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Manager (17) , Roadside Technician (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 85 reviews)); "Fun and friendly colleagues" ((in 66 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 46 reviews)); "Friendly and supportive atmosphere within the team" ((in 43 reviews)); "Benefits are good" ((in 41 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 37 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 20 reviews)); "Not the best pension or benefits" ((in 9 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 9 reviews)); "Clear and direct communication helps create a performance culture but again might not suit all personality types" ((in 6 reviews))

RAC reviews

Compare reviews

4.5

90% would recommend to a friend

(1,046 total reviews)

Dave Hobday

94% approve of CEO

86% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

4.3

Work/Life balance

RAC has an employee rating of 4.5 out of 5 stars, based on 1,046 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

Apr 24, 2026

Easy application process, but slow background checks

Patrolman

Recommend

CEO approval

Business Outlook

Pros

Very easy to apply for job

Cons

Background checking company very slow and do not look at all emails.

RAC Response

1mo

Thank you for your review and for recommending RAC. We’re pleased to hear that you found the application process easy - making it straightforward to apply is something we work hard on. We also appreciate your feedback around the background checks and understand how frustrating delays can be, particularly when they’re handled by a third‑party provider. These checks are an important part of keeping our members and colleagues safe, but we recognise the need for clear communication and timely responses throughout the process. Your feedback helps us challenge and improve how this works with our partners. Thank you again for taking the time to share your experience, and we’re glad to have you onboard.

5.0

Apr 23, 2026

Excellent Company

Senior recruitment specialist

Recommend

CEO approval

Business Outlook

Pros

Great working culture Supportive team and management Hybrid working Development opportunities

Cons

Still yet to find any

RAC Response

1mo

Thank you for your review and for recommending RAC. It’s great to hear such positive feedback about the working culture, hybrid approach, and the support you receive from both your team and management. We’re especially pleased that you’ve found development opportunities along the way - supporting growth and progression is something we’re really proud of. Thanks for taking the time to share your experience and for the contribution you make to the team.

5.0

Apr 23, 2026

Friendly environment with good training support

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Friendly, warm and welcoming. In depth training and support.

Cons

Not been here long enough yet

RAC Response

1mo

Thank you for taking the time to leave such a positive review and for recommending RAC. It’s great to hear that you’ve felt welcomed into a friendly environment and that the training and support have helped you feel confident in your role. Creating a warm, supportive start for new colleagues is really important to us. We appreciate you sharing your early impressions and wish you all the best as you continue your journey with RAC.

Viewing 13 - 15 of 1,046 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

RAC reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Easy application process, but slow background checks

Excellent Company

Friendly environment with good training support

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